Tealeaf customers represent many of the most innovative and successful organizations in the world. Here’s what some of our high-profile customers have to say about Tealeaf and our CEM solutions.
"Tealeaf very positively impacts our company culture by opening lines of communication on customer experience and providing truly actionable information. Now, when we get together to discuss our customer experiences, we can actually see them and fully understand why they are or are not working. We've had a lot of 'eureka' moments since deploying Tealeaf that are all feeding back to the ultimate success of our business." — Christian Friedland, President, Improvement Direct |
"Tealeaf provides us with unparalleled insight into each customer's online experience.We are able to immediately gain visibility into any online issues, improve the overall usability and conversion of our websites, and make business decisions influenced directly by the customer point of view." — John Keast, COO, VEGAS.com |
"Our traditional web analytic product provided lots of data, but nothing was actionable. Tealeaf, on the other hand, allows us to continually discover big wins. Now, we are constantly finding areas of our sites to tweak and improve. Tealeaf is delivering astounding business benefits." — Michael Marston, vice president of eCommerce and Product Management, Art.com |
"Relaunching Hawaiian's entire website was a major undertaking, especially given the dynamic nature of the site due to each customer's unique travel needs. The insights delivered by Tealeaf remove any 'guesswork,' and ensure that our enhanced online features and functionality are delivered on time and most effectively — just as we expect this airline to perform everyday in the offline world. We look forward to continuing to derive a tremendous amount of value from Tealeaf. With the amount of additional incremental booking revenue Tealeaf is helping us produce, we expect the software to pay for itself well within the year." — Rick Peterson, vice president - marketing and sales for Hawaiian Airlines |
"Tealeaf provided the insight we needed to fully understand why specific user actions were occurring. With this knowledge, we were able to target specific areas in our website for improvement, such as adjustments in customer workflows to simplify the checkout process." — Mike Benson, CIO and executive vice president, DIRECTV, Inc |
"Using Tealeaf, our team is able to walk through exactly what our customers experience, reproducing any obstacles and enabling us to quantify them and resolve them immediately. We are able to deliver better service for our customers and be more efficient." — Mark Douglas, vice president, technology, eHarmony |
"We have made the giant leap from wondering what obstacles are causing our dealer customers pain when they use our website to being able to quickly answer why they are happening and then address the cause. With Tealeaf, we can see exactly what our customers are experiencing and take the immediate action to fix it." — Tonja Green, ecommerce manager, Trek Bicycle Corporation |
"Our success hinges on our ability to provide our agents with a web site that is easy to use and produces accurate information. A glitch in our program can lead to customer frustration and lost time. With Tealeaf, we are able to address issues instantaneously, reducing customer service costs and improving customer satisfaction and loyalty." — David Russell, Assistant VP, Enterprise Network Systems, State Auto |
"Tealeaf's software enables our bankers to better understand our customers' behaviors online in order to stay a step ahead of their needs. Bankers are able to identify and prevent problems immediately, as well as identify customer training needs." — Danny Peltz, Executive VP for Wholesale Internet & Treasury Solutions,
Wells Fargo Bank |
"Esurance relies on a web-based infrastructure to service 100% of our customers and deliver our sales. With Tealeaf, we now have the ability to give our web applications a grade based on a comparison of the number of customer completions and pre-defined business goals. Tealeaf has had a dramatic impact on our business, enabling us to improve the success rates of our applications and significantly reduce the time it takes to pinpoint, analyze, and respond to web-application problems." — Marj Hutchings, Director of Internet Operations, Esurance |
"Tealeaf allows us to see exactly what the customer is experiencing. We'll have the ability to not only capture, inspect, and alert, but also play back real user sessions and collect analytic data that will help us improve the SMO system for our customers, helping them to spend less of their time on ordering and inventory management, and more on patient care." — Robert Fearing, Vice President of Ecommerce, McKesson |
"Tealeaf will help us to manage customer experience and make ongoing improvements across our web site. The product is fantastically architected with straightforward and painless installation taking only two days — this made it very easy to deploy and we have realised immediate results, allowing us to focus on better serving our customers." — Narisa Wild, Head of User Experience, uSwitch |
