Visibility. Insight. Answers. http://www.tealeaf.com/customer-experience-management/resource-center/rss/default.xml Copyright 2012 Tealeaf Technology, Inc. webmaster@tealeaf.com webmaster@tealeaf.com By Wendy Roth, Education Manager -- Here's how three businesses used Tealeaf to identify and limit fraud on their websites. http://tealeaf.typepad.com/blog/2012/01/when-the-customer-isnt-right-protect-your-business-from-fraud.html http://tealeaf.typepad.com/blog/2012/01/when-the-customer-isnt-right-protect-your-business-from-fraud.html By Janet Jaiswal, Senior Director of Product Marketing -- Earlier this week we gave some suggested New Year's resolutions for retailers on how to improve their mobile channels. It got us thinking that we ought to have some resolutions of our own. http://tealeaf.typepad.com/blog/2012/01/tealeafs-new-year-resolutions-for-2012.html http://tealeaf.typepad.com/blog/2012/01/tealeafs-new-year-resolutions-for-2012.html By Bob Dever, Senior Director of Corporate Marketing -- Now that the wrapping paper has been recycled, we suggest a few new year's resolutions for retail executives who want to make the most of their mobile commerce channel. http://tealeaf.typepad.com/blog/2012/01/a-few-mobile-focused-new-years-resolutions-for-retailers.html http://tealeaf.typepad.com/blog/2012/01/a-few-mobile-focused-new-years-resolutions-for-retailers.html By Melissa Juan, Mobile Product Manager -- While getting standard metrics--conversion rate, device information and session length--is certainly a good start, these metrics don't paint the whole picture of what's happening with your mobile users. http://tealeaf.typepad.com/blog/2012/01/mobile-whats-important-to-measure-and-why.html http://tealeaf.typepad.com/blog/2012/01/mobile-whats-important-to-measure-and-why.html Retailers Achieve Record Holiday Sales, but Have Much Work to Do Improving the Experience They Provide Mobile Customers http://www.tealeaf.com/news/news-releases/2011/Tealeaf-Recommends-New-Years-Resolutions-for-Mobile-Retailers.php http://www.tealeaf.com/news/news-releases/2011/Tealeaf-Recommends-New-Years-Resolutions-for-Mobile-Retailers.php Tealeaf, the leader in online customer experience management (CEM), today announced that it has acquired Overstat, Inc., a San Francisco-based company specializing in cloud-based website usability analytics http://www.tealeaf.com/news/news-releases/2011/Tealeaf-Acquires-Overstat-for-Usability-Analytics.php http://www.tealeaf.com/news/news-releases/2011/Tealeaf-Acquires-Overstat-for-Usability-Analytics.php British online consumers are turning to mobile devices as part of the holiday booking process according to research released today by Tealeaf http://www.tealeaf.com/news/news-releases/2011/British-Ebookers-Turning-to-Mobile-for-Holiday-Booking.php http://www.tealeaf.com/news/news-releases/2011/British-Ebookers-Turning-to-Mobile-for-Holiday-Booking.php As Consumers Flock to Mobile Shopping, Customer Experience Is Critical for Retailers to Meet High Expectations and Close Sales http://www.tealeaf.com/news/news-releases/2011/More-Than-40-Percent-of-Mobile-Holiday-Shoppers-Are-Frustrated.php http://www.tealeaf.com/news/news-releases/2011/More-Than-40-Percent-of-Mobile-Holiday-Shoppers-Are-Frustrated.php How do consumers use devices compared to desktop browsers? What opportunities and pitfalls should online brands look out for and capitalise on? These and many other issues will be debated in this webinar. http://www.tealeaf.com/customer-experience-management/resource-center/webcasts.php http://www.tealeaf.com/customer-experience-management/resource-center/webcasts.php February 9, 2012, Austin, TX http://www.tealeaf.com/company/events/index.php http://www.tealeaf.com/company/events/index.php February 27 - March 1, 2012, Palm Springs, CA http://www.tealeaf.com/company/events/index.php http://www.tealeaf.com/company/events/index.php March 8, 2012, Bussum, Netherlands http://www.tealeaf.com/company/events/index.php http://www.tealeaf.com/company/events/index.php