Tealeaf Webcast

The Booking-Baffled Traveler

Recorded: September 30, 2010
Duration: 1 hour
Speakers: Henry H. Harteveldt, Vice President, Principal Analyst at Forrester Research, Inc., and Ali Towle, Director of Product Marketing at Tealeaf

One in five leisure travelers booking online face obstacles preventing them from completing their transactions.* Forrester's latest research has highlighted the most common issues and recommended solutions.

Join Special Guest Henry H. Harteveldt of Forrester and Ali Towle of Tealeaf for an informative webcast on the roadblocks your customers encounter—and how they respond—when attempting to book travel plans online, including:

• Modifying, completing or cancelling reservations
• Redeeming loyalty points and rewards
• Finding contact and reservation information

You'll take away a comprehensive list of recommendations that can help you save money and protect your digital future in a $106 billion dollar market.

* "The Booking-Baffled Traveler," Forrester Research, Inc., April, 2010

Register below to view this webcast. (All fields required.)