Tealeaf Webcast

From Customer Service to Conversion

Recorded: August 22, 2007
Duration: 35 minutes
Featured Speaker: Michael Tarajos, Customer Experience Management Lead, Airlines Reporting Corporation (ARC)
Host: Scott Jones, Senior Product Manager – Tealeaf

Please join Tealeaf and Airlines Reporting Corporation (ARC) for a 35 minute replay where you will learn how to establish a competency in online customer experience management. A competency powered by the continuous feedback loop you create between e-business delivery teams, customers, and customer service organizations to deliver:

• Increased first call resolution rates
• Reduced escalations to production support
• Streamlined dispute resolution processes
• Improved identification and assessment of fraudulent activity; and
• Optimized, more effective web applications

ARC, the Airlines Reporting Corporation - is an airline-owned company serving the travel industry with financial services, data products and services, ticket distribution, and settlement; providing ticket distribution, reporting, and settlement services for over 150 air and rail carriers and more than 20,000 ARC-accredited Travel Agency locations and Corporate Travel Departments across the U.S., Puerto Rico and the U.S. Virgin Islands.

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