Tealeaf Webcast

Designing Customer Experience as a Strategy

Recorded: Thursday, April 28, 2011
Speakers: Lior Arussy, President of Strativity Group, and Geoff Galat, Vice President of Worldwide Marketing, Tealeaf

Customer Experience is a strategy, not a program. To be successful, you must learn how to build and deploy the right strategy throughout your organization. In this webcast, you will learn the six steps that close the loop to customer experience strategy. Designed by a team of professionals who have deployed this strategy many times, the customer experience framework is your blueprint to building a customer-centric organization. Join Lior Arussy, President of Strativity Group, and Geoff Galat, VP of Worldwide Marketing at Tealeaf, as they discuss how to put your customer experience strategy on the fast track to success.

Based on Mr. Arussy's acclaimed book, Customer Experience Strategy - The Complete Guide From Innovation to Execution (4i 2010), this webcast will provide you with ideas and inspiration to create a successful Customer Experience program.

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