Tealeaf Webcast

Five Easy Ways to Eliminate Online Customer Struggle

Recorded: Tuesday, November 30, 2010
Duration: 1 hour
Speakers: Bryan Eisenberg, SES Advisory Board and NY Times Best-selling Author, Brandon Lopez, Product Marketing Manager, Tealeaf

We've all encountered online struggle, whether it's difficulty logging into an account, adding an item to a shopping cart, navigating through a site, or getting a confusing error message. Yet, with the proliferation of message boards, blogs, and social networking sites, one poor customer experience can take a life of its own, potentially damaging your brand and bottom line. In this webcast, Bryan Eisenberg and Tealeaf will discuss these challenges and present five easy steps you can take to reduce online customer struggle, helping to increase revenues and improve customer loyalty.

During our webcast, we discuss and provide real examples on how to:

• Monitor customer experience KPIs
• Proactively examine and respond to known technical issues
• Listen to your customers
• Prioritize customer experience issues based on business impact
• Observe and review actual customer behavior

Don't miss this opportunity to learn how to make incremental site conversion improvements to impact revenues. View it today!