Tealeaf Webcast

Make Customer Experience a 2010 Priority

Recorded: February 4, 2010
Duration: 1 hour
Moderator: Bruce Temkin, Vice President, Principal Analyst, Forrester Research
Panelists:  Joe Megibow, VP, Global Analytics & Optimization, Expedia
                     Steve Robinson, CEO, MandMDirect.com

Learn key strategies and practical advice from industry experts to kick start your online business in 2010.

Bruce Temkin of Forrester Research addresses why companies must treat customer experience strategically and how a lack of attention to this issue can become a serious competitive disadvantage.  Our panel of ebusiness leaders shares case studies and discussions on how customer experience has helped their organizations to dramatically improve results—from improving conversion and retention rates to optimizing the call center and the web development process.

You'll Learn How to:

• Leverage Experience-based differentiation to grow your business while cutting costs
• Integrate Customer Experience Management into your web site optimization strategy for better analysis
• Evangelize a solid business case for customer experience across your organization

Is your online channel optimized for growth despite a cloudy economic view?

Join industry experts and your peers to kick start 2010 with a strategic approach to customer experience in your online business.

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