Tealeaf Webcast

Operationalizing Online Customer Experience

Recorded: June 28, 2011
Duration: 1 Hour
Guest Speaker: Eric T. Peterson, Senior Partner and Founder of Web Analytics Demystified

Customer experience management (CEM) has become an ebusiness mandate. Forward-thinking companies across any variety of industries have established a competitive edge by ensuring the quality of the online experience they provide. And they're enjoying greater brand loyalty, better cost containment and higher online revenues as a result.

View our webcast and you'll come away with a comprehensive plan for:

• Determining the costs of online customer struggle
• Assessing your current ability to diagnose experience issues
• Developing a core experience management competency
• Accelerating towards advanced site optimization

Whether you've already invested in CEM solutions or are looking at 2011 initiatives, you'll benefit from viewing. Eric Peterson discusses five steps you can take now to successfully champion a corporate strategy and how to identify the resources you'll need to impact your online business. Don't miss this opportunity to learn more about online customer experience and how you can impact your business results.

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