Tealeaf Webcast

Reducing Customer Struggle, featuring Econsultancy

Recorded: July 26, 2011
Duration: 1 Hour
Moderator: Geoff Galat, Vice President of Worldwide Marketing, Tealeaf
Guest Speaker: Stefan Tornquist, Vice President of U.S. Research, Econsultancy

Does your company understand the true online customer experience and its business impact? View our one-hour webcast to see the results of new research on this topic. Hear Geoff Galat, Vice President of Worldwide Marketing for Tealeaf and Stefan Tornquist, Vice President of U.S. Research for Econsultancy, to learn:

• The extent to which companies understand the overall online customer experience
• The approaches customer-centric organizations use to identify and rectify issues
• The customer channels that are most relevant for organizations
• The relationship between offline and online business components

The report findings are based on a new global online survey of nearly 500 business professionals involved in e-commerce and e-business. You'll have the opportunity to compare where your organization ranks against industry averages. Is poor online customer experience, coupled with a lack of insight about why customers are abandoning your websites, costing your business millions of dollars or pounds? View now and find out what other online executives are saying.

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