Tealeaf Webcast

Untapped Revenue: Tools to Tackle Online Abandonment

Recorded: April 29, 2010
Duration: 1 hour
Speakers:
Phil Anderson, Resource and Planning & Specialist Sales Manager, Gold Medal Travel
Hilary Salazar, Product Marketing Manager, Tealeaf

How are Leading eBusinesses Addressing Online Abandonment?

Most companies go to great lengths to track customer conversion and abandonment on their web site, yet few take the time to try and recover the lost customers and transactions. Without the right tools, organizations lack insight into why particular customers abandon or transactions fail, and the actionable data to be able to re-engage them. But with the right tools and strategies in place, companies have the opportunity to turn these bad customer experiences into a good one, build customer satisfaction and loyalty, and capture otherwise lost customers and revenue.

Customer Experience Management solutions from Tealeaf help Gold Medal Travel, one of the UKs leading independent travel companies recover lost customers and revenue in the call center.

Attend to Learn How Gold Medal Travel:

• INCREASED CONVERSION FROM 15% TO 30%
• INCREASED THEIR TEAM'S REVENUE BY 495%
• IMPROVED CUSTOMER ENGAGEMENT WITH ACTIONABLE VISIBILITY

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