Case Studies

"Tealeaf's customer experience data has become a common language at ARC. From customer service and the development team, to product management and the executive staff, Tealeaf provides the common thread in how we talk about servicing our customers better."

"Our traditional web analytics product provided lots of data, but nothing was actionable. Tealeaf, on the other hand, allows us to continually discover big wins."

"Bluefly.com is our only sales channel and we spend a lot of marketing dollars driving people to it. With competition a click away, Tealeaf helps ensure we're not losing customers because of bad experiences."

"Tealeaf saves Central developers valuable time by enabling them to find and resolve application problems in minutes rather than hours or days. Tealeaf has more than paid for itself through the time it saves our IT staff alone."

"I don’t want any of our customers frustrated when they're trying to complete actions on our site. Site experience flaws can degrade customer confidence in our reliability, security and brand as a whole."

"We recouped our costs for Tealeaf within three months of purchasing the software."

"Tealeaf allows us to place the customer at the heart of our online business. By resolving problems we didn't previously know existed, we have increased online revenue, improved the online experience, and almost entirely eliminated web site errors."

"Before Tealeaf, we were relatively blind to the experiences of our online customers, whereas now, our ecommerce team has total insight into what is happening. Tealeaf provides us with the data we need to make informed changes to the site—resulting in increased conversion, improved customer satisfaction, and greater revenues from the online channel."

"Tealeaf allows us to say to our online customers, ‘yes, I can see your problem,’ which gives us a tremendous amount of credibility as a business."

"With [Tealeaf] we have caught so many errors. It really saves time with our IT staff. Instead of sending them an e-mail and having them spend hours trying to figure out what the problem is, they just go and replay the session on Tealeaf and they know where and how it happened."

"I wouldn't hesitate to recommend Tealeaf to any company that has a Web site which is used by consumers, and any company that wants to understand how their sites are being used."

"Our implementation of Tealeaf has paid for itself many times over. With Tealeaf in place, identifying and resolving application issues that used to take days or weeks, now takes place in a matter of minutes. The savings is immeasurable."

"We spend a lot of time, effort and resources driving people to our website—we don't want to lose them because of a poor experience. Tealeaf offers unparalleled, real-time insight into our site, allowing us to constantly improve the customer experience and deliver a top class service."

"Tealeaf has saved us so much time in problem reproduction, there’s no way I could estimate a feasible return on investment. It's a 'must have' for my team."