As more people adopt the web as their preferred channel for booking travel, it is increasingly difficult to convert and retain customers. With the competition just a click away, understanding why customers abandon purchases and having the ability to take immediate action to resolve customer experience issues, means more top-line revenue for the company.
See how Tealeaf is helping featured travel and hospitality companies improve look-to-book ratios and online sales while delivering top-notch service in support of their customer's online activities—service that keeps customers coming back again and again.
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• Press Release
| Vegas.com
VEGAS.com is the largest city destination travel website in the world with extensive, constantly updated information and a full range of travel products including hotel rooms, air-hotel packages, show tickets, tours and golf."Tealeaf provides us with unparalleled insight into each customer's online experience. We are able to immediately gain visibility into any online issues, improve the overall usability and conversion of our websites, and make business decisions influenced directly by the customer point of view." —John Keast, COO, VEGAS.com |
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• Case Study
| Continental.com
Continental Airlines is the world's fifth largest airline. Together with Continental Express and Continental Connection, Continental has more than 2,500 daily departures throughout the Americas, Europe and Asia. The airline serves 134 domestic and 131 international destinations and carries approximately 69 million passengers per year."I don’t want any of our customers frustrated when they're trying to complete actions on our site. Site experience flaws can degrade customer confidence in our reliability, security and brand as a whole." —Ken Penny, Senior Director, Internet Planning & Development, Continental |
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• Press Release
| Hawaiian Airlines
Hawaiian Airlines, holder of a record 36 consecutive months as America's most punctual airline, has consistently led the nation's carriers in on-time schedule performance and fewest misplaced bags in 2005 and 2006 (as reported by the U.S. Department of Transportation)."Relaunching Hawaiian's entire website was a major undertaking, especially given the dynamic nature of the site due to each customer's unique travel needs. The insights delivered by Tealeaf remove any 'guesswork,' and ensure that our enhanced online features and functionality are delivered on time and most effectively — just as we expect this airline to perform everyday in the offline world." —Rick Peterson, Vice President, Marketing and Sales for Hawaiian Airlines |
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• Case Study
• Press Release
| Priceline
Priceline.com offers products for sale in two categories: a travel service that offers leisure airline tickets, hotel rooms, rental cars, vacation packages and cruises; and a personal finance service that offers home mortgages, refinancing and home equity loans through an independent licensee."One of the key advantages of Tealeaf which we found very compelling is that the data — rather than being a disparate collection of archeological data evidence gathered and then looked at the next day — is all centralized. It's gathered in one place so we can see the real problem that the customer is having." — Ron Rose, Chief Information Officer, Priceline.com |
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