2008 | 2007 | 2006 | 2005 | 2004
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End-User Monitoring - Part 1: Looking at IT Performance Through Your Customer's Eyes By Peter Goldin BSM Digest - December, 2006 |
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Opening Holiday Weeks Show Uptime Isn't Easy For Online Retailers By Mary Hayes Weier Information Week - December 4, 2006 |
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Using Technology in the Crusade Against Fraud By Carrie Burns Insurance Networking News - December 1, 2006 |
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TeaLeaf CX Implemented by Website of the Nation's Largest Retailer Internet Retailer - November 7, 2006 |
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Dashboard: Online Failures Impact Loyalty Offline By Penny Crosman Intelligent Enterprise - November 1, 2006 |
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Tracking Trouble By Maria Woehr Insurance & Technology - October 31, 2006 |
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Capturing the skills of a market trader By Jenny Luesby Financial Times - October 18, 2006 |
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First Word: Demands high for online delivery Business Insurance: Industry Focus - October 16, 2006 |
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State Auto Selects TeaLeaf to Ensure Optimal Agent Portal Usability and Effectiveness Reuters - October 2, 2006 |
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State Auto Selects TeaLeaf to Ensure Optimal Agent Portal Usability and Effectiveness Car Insurance.com - October 1, 2006 |
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TeaLeaf featured on eWeek's weekly podcast hosted by Peter Coffee eWeek - September, 2006 |
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Brands Marred by Poor Online Transactions TechNewsWorld - September 27, 2006 |
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Survey: Brands Marred by Poor Online Transactions By John P. Mello Jr. E-Commerce Times - September 27, 2006 |
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Retail Site Errors Create $9B Risk Women's Wear Daily - September 26, 2006 |
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Transaction Failures Can Cause "Irreparable Harm" SAP INFO - September 26, 2006 |
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Poor performance means lost sales and opportunity, new study says Internet Retailer - September 26, 2006 |
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Online Transaction Issues Drive Away Business Insurance Networking News - September 26, 2006 |
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Survey: Online Transaction Issues Can Have Negative Effect By Melissa Campanelli dmNews - September 26, 2006 |
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Online transaction problems send customers elsewhere iTnews - September 26, 2006 |
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Assessing the impact of online transaction failures EyeForTravel - September 26, 2006 |
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Online transaction issues undermine consumer confidence HotelMarketing.com - September 26, 2006 |
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Study: Online Transaction Gaffes Push Users Into Rivals' Arms Insurance & Technology - Septemeber 25, 2006 |
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Survey: Transaction Failures Hurt E-Business By Scott Ferguson eWeek - Septemeber 25, 2006 |
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Survey: Online Transaction Problems Send Customers Elsewhere TechWeb - September 25, 2006 |
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Poll: Online Transaction Gaffes Push Users Into Rivals' Arms By K.C. Jones Information Week - September 25, 2006 |
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Tab for E-Commerce Glitches Could Be $60 Billion by 2010 Digital Transactions - September 25, 2006 |
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Site Is Just What The Doctors Ordered By Paula Klein Optimize Magazine - September 2006 |
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Keeping Web Visitors Happy By Penny Crosman Intelligent Enterprise - July 1, 2006 |
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Excellence Awards 6 Winners, Finalists Show Innovation Up and Down IT Stack eWeek - June 19, 2006 |
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Taking the user view with real-time monitoring tools By Drew Robb Computerworld - June 12, 2006 |
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SOA Still Gaining Momentum By Peter Coffee eWeek - June 12, 2006 |
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TeaLeaf Upgrades Its Software For Recording Web Site User Sessions By Rick Whiting Information Week - June 2, 2006 |
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E-commerce Best Practices Make Perfect By Marshall Lager Destination CRM - June, 2006 |
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TeaLeaf manages the online customer experience By Denise Dubie Network World - May 31, 2006 |
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TeaLeaf Takes Online Customer Experience Management to a New Level with TeaLeaf CX Internet Retailer - May 30, 2006 |
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A Fresh Pot of Insight By Jessica Serbor Destination CRM - May 30, 2006 |
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Top online transaction trouble USA Today - April 4, 2006 |
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Sixth Annual eWEEK Excellence Awards Finalists By Debra Donston eWeek - March 31, 2006 |
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Tracking Customer Behavior CRM.com - February 1, 2006 |
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Beyond the Numbers Internet Retailer - February, 2006 |
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Customers Bail When Transactions Fail Insurance Networking News - February 1, 2006 |
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E-Business: Gripes of the Web Shopper CIO Today - January 6, 2006 |
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Gripes of the Web Shopper By Karen E. Klein Business Week - January 5, 2006 |
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User Glitches: Studying 'Intent' Is Rx For Service Pains By Glen Fest Bank Technology News - January, 2006 |
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Majority of Online Consumers Have Problems with Transactions Insurance Networking News - January 1, 2006 |
