Tealeaf in the News
Read what the media is saying about Tealeaf and its Customer Experience Management solutions.
2011-12
- Econsultancy — February 2, 2012
- How to Improve Mobile App User Ratings
By Geoff Galat
- The Wall Street Journal — December 27, 2011
- Tealeaf Technology Acquired Overstat
- CNBC — December 21, 2011
- What's In Retailers' Stockings: An Extra Saturday
By Christina Cheddar Berk
- Investors.com — December 21, 2011
- Poor Retail Websites Stymie Mobile Commerce Growth
By Pete Barlas
- DMNews — December 21, 2011
- Q&A: John Dawes, Tealeaf's VP of products and strategy
By Juan Martinez
- Online Behavior — December 21, 2011
- Opportunities to Improve Mobile Shopping Experience
By Geoff Galat
- Travel Daily News — December 20, 2011
- How UK Travelers Use the Mobile Web
By Theodore Koumelis
- Retail Systems — December 15, 2011
- Holiday E-bookers Begin To Go Mobile
By Karen Moss
- Forbes — December 14, 2011
- How Web Retailers Can Improve Mobile Shopping
By Geoff Galat
- Econsultancy — December 14, 2011
- 17% of Consumers Research Holidays on Mobile
By Graham Charlton
- Business Insider — December 13, 2011
- 40% of Mobile Holiday Shoppers are Frustrated: What's a Small Biz to Do?
By Allison Midori Reilly
- Tnooz — December 13, 2011
- Why Travel Consumers Think about Web Booking Channels in a Different Way to the Industry
By Geoff Galat
- 1to1 Media — December 8, 2011
- Ensuring a Superior Mobile Shopping Experience
By Cynthia Clark
- BizReport — December 6, 2011
- Brands: What You Need to Understand about m:commerce Leading up to 2012
By Kristina Knight
- Chain Store Age — December 5, 2010
- Tealeaf Study Finds Lots of Frustration with Mobile Shopping Experience
By Marianne Wilson
- The Street — December 2, 2011
- 9 Small Business Trends for 2012
By Laurie Kulikowski
- Mobile Commerce Daily — December 2, 2011
- 41% of Shoppers Frustrated by Mobile Shopping during Thanksgiving Weekend: Report
By Chantal Tode
- ZD Net — December 1, 2011
- Nearly Half of Holiday Mobile Shoppers are Frustrated (Survey)
By Rachel King
- Daily Deal Media — December 1, 2011
- Mobile Shopping Report Shows Customers Frustrated with Mobile Retailers
By Kara Kamenec
- Marketing Vox — December 1, 2011
- Maybe All Those Mobile Sales This Weekend Weren't Such a Good Thing
- Internet Retailer — November 30, 2011
- Mobile Commerce Played its Part on Cyber Monday
By Bill Siwicki
- Econsultancy — November 30, 2011
- Bridging the Gap Between Online and the Call Centre: Part One
By Geoff Galat
- Call Center Times — November 14, 2011
- Serving the Self Served
by Geoff Galat
- MarketingWeek — November 10, 2011
- Customers Growing Wary of Sharing Data for Free Services
by Steve Hemsley
- CRM Advocate — November 9, 2011
- OUR TAKE - Unintended Consequences
By Gary Lemke
- Online Behavior — November 9, 2011
- Customer Recovery Can Solve Your Abandonment Issues
By Geoff Galat
- Econsultancy — November 4, 2011
- How to Extract Actionable Insight from Online Customer Feedback
By Geoff Galat
- Online Behavior — October 25, 2011
- Customer Experience in the Age of Digital Banking
By Geoff Galat
- Econsultancy — October 5, 2011
- The Truth About the 'Death' of the High Street
By Geoff Galat
- Travolution — September 9, 2011
- Moving Into Mobile? Forget the Gimmicks and Put the Customer First
By Geoff Galat
- Retail Technology — September 7, 2011
- Retailers Missing m-Commerce Opportunities
- eMarketer — September 1, 2011
- Online Retailers Fail to Execute Good Customer Experience
- Business Insider — August 31, 2011
- 5 Best Mobile Commerce Practices for Small Biz
By Allison Midori Reilly
- Econsultancy — August 25, 2011
- To App or Not To App? Why It's All About the Customer
By Geoff Galat
- Bank Technology News — August 17, 2011
- Banks Fix Web Glitches That Bounced Customers
By John Adams
- MyCustomer.com — August 12, 2011
- Mobile Commerce: Five Ways to Improve the Customer Experience
By Geoff Galat
- BizReport — August 9, 2011
- $1 In $10 Spent Online, How Merchants Can Capitalize
By Kristina Knight
- SmallBizDaily — August 8, 2011
- 5 Secrets to Mobile Marketing Success for Back-to-School Sales
By Geoff Galat
- Internet Retailer — August 4, 2011
- Five Tips to Ace Back-to-School m-Commerce
By Kevin Woodward
- Online Behavior — June 28, 2011
- Understanding Online Customer Experience
By Geoff Galat
- Travolution — June 27, 2011
- 92:1 - The Statistic Every Travel Marketer Should Know
By Brad Girtz
- Travolution — June 24, 2011
- Destinology Hires Tealeaf for Website Revamp
By Brad Girtz
- Econsultancy — June 15, 2011
- 92:1: Marketing's Dirty Little Statistic
By Geoff Galat
- Econsultancy — June 9, 2011
- Mobile: The Worst Channel for Customer Experience
By Graham Charlton
- Econsultancy — June 2, 2011
- Poor Online Experience Costing Business Billions
By Linus Gregoriadis
- MarketingWeek — May 25, 2011
- Are You Shopping Comfortably?
by Sean Hargrave
- Travolution — May 18, 2011
- 34% of UK Mobile Transactions Relate to Travel
By Geoff Galat
- Econsultancy — May 17, 2011
- Understanding and Tackling Consumers' High Expectations of Mobile
By Geoff Galat
- Online Behavior — May 6, 2011
- Great Expectations as Mobile Commerce Matures
By Geoff Galat
- New York Times — April 17, 2011
- Retailers Retool Sites to Ease Mobile Shopping
By Stephanie Clifford and Claire Cain Miller
- Econsultancy — April 11, 2011
- Writing Error Messages for Human Beings
By Geoff Galat
- Travolution — April 8, 2011
- Is It the Web or Brands Themselves That Are Eroding Brand Loyalty?
By Geoff Galat
- Net Imperative — April 5, 2011
- Top tips: Boosting Customer Experience - Helping those Who Help Themselves
By Geoff Galat
- All Things Digital — March 31, 2011
- Consumer Experiences With Mobile Shopping Are Low, While
Expectations Are High
By Tricia Duryee
- 1to1 Media — March 30, 2011
- Mobile Commerce Is Fraught With Issues
By Mila D'Antonio
- BizReport — March 30, 2011
- Consumer Tolerance for Mobile Transaction Glitches Low
By Helen Leggatt
- Internet Retailer — March 29, 2011
- Mobile Transactions Can Be Troubling, Study Finds
By Bill Siwicki
- Forbes — March 29, 2011
- The Trouble With Mobile Commerce: The Experience Stinks
By Geoff Galat
- DMNews — March 29, 2011
- Q&A: Geoff Galat, VP of Worldwide Marketing, Tealeaf
By Tim Peterson
- Mobile Commerce Daily — March 29, 2011
- Failed Mobile Transactions Drive Consumers to Competitors: Survey
By Dan Butcher
- Online Behavior — March 22, 2011
- Eliminate Customer Struggles for a Better Online Experience
By Geoff Galat
- Cloud Computing Journal — March 14, 2011
- Minding the Customer Experience in the Online Channel
By David Abramowski
- UTalkMarketing — March 7, 2011
- How to Identify and Action Online Customer Struggle
By Geoff Galat
- Retail Technology — February 21, 2011
- Maintaining Positive E-commerce Experiences
- Econsultancy — February 2, 2011
- Etailers! Focus Now on Customer Experience for Christmas 2011
By Geoff Galat
2010
- BizReport — December 30, 2010
- 2010 Holidays Pin Social to Shopping
By Kristina Knight
- FastCompany — December 8, 2010
- Analysis: Black Friday/Cyber Monday Shoppers Care More for Convenience Than Deals
By E.B. Boyd
- BizReport — December 8, 2010
- Spending Wrap-Up: Consumers Spending but May Not Be Happy
By Kristina Knight
- Internet Retailer — December 7, 2010
- Holiday Shoppers Turn to Twitter to Share Online Experiences
By Thad Rueter
- eRA — Electronic Retailer, December 6, 2010
- Viewpoint: Develop a Customer Experience Management Strategy for the Holiday Shopping Season and Beyond
By Geoff Galat
- Customers Rock! — December 6, 2010
- Tweets Not All Sweet on Black Friday
By Becky Carroll
- 1to1 Media — December 1, 2010
- Fixing Shopping Cart Abandonment Could Generate Millions in Revenue
By Mila D'Antonio
- ITcommercie — 25 November 2010
- Improved Results for Roompot Vakanties Website as a Result of Enhanced Online Customer Experience (Dutch)
By Anne van den Berg
- Retail Technology — November 1, 2010
- Ideal Shopping Direct Gains Visibility of Online Customers
- CRM Buyer — November 1, 2010
- Helping Those Who Help Themselves
By Geoff Galat
- ApparelNews.net — October 15, 2010
- Survey Finds Potential Loss for Online Retailers
- Econsultancy — October 5, 2010
- Q&A: Eric Peterson on Current Trends in Web Analytics
By Graham Charlton
- BizReport — October 4, 2010
- Survey: Shopping Experience Costing $44 billion per Year
By Kristina Knight
- Chain Store Age — October 1, 2010
- Survey: One-third of Online Shoppers Abandon Transactions When Encountering Website Issues
- Internet Retailer — October 1, 2010
- Online Shoppers Spending More, but Are Less Patient about Site Problems
By Thad Rueter
- IT Analysis — September 30, 2010
- Tealeaf Wins "Best Technology Provider" at 2010 Travolution Awards
- FastCompany — September 23, 2010
- Infographic: Online Retailers' $44 Billion Customer Experience Problem
By Austin Carr
- Jump — September 17, 2010
- A Bad Customer Experience Affects All Channels
By Graham Charlton
- Apparel — September 3, 2010
- Keeping the E-Commerce Experience Positive with Real-Time CEM
By Geoff Galat
- Chain Store Age — July 6, 2010
- Bluefly.com Invests in Customer Satisfaction
By Samantha Murphy
- MarketingWeek — June 24, 2010
- Using a Website as a Proactive Sales Tool
- Network World — May 20, 2010
- Tealeaf Upgrades its Web Experience Software
By Maxwell Cooter
- Destination CRM — May 16, 2010
- Tealeaf Introduces New CEM Capabilities
By Juan Martinez
- Insurance Networking News — April 29, 2010
- Tealeaf Sprouts Product Update
By Lori Finkel
- Internet Retailer — April 26, 2010
- Tealeaf 8 Analyzes in Real Time why Online Shoppers Stop Shopping
- Call Centre Clinic — March 5, 2010
- UK's Leading Online Betting Website Invests in Tealeaf's Online Customer Experience Solution to Provide Visibility of its Web and Mobile Channels
- Marketing Week — February 22, 2010
- Tealeaf Enhances Sky Customer Experience
- Net Imperative — January 27, 2010
- Direct Ferries Deploys Tealeaf to Increase Conversions
- Travolution — January 20, 2010
- Exclusive: Tealeaf to Track Direct Ferries' Customers
2009
- CIO.com — November 23, 2009
- Bluefly Focuses on the Customer Experience Where It Counts
- The Boston Globe — October 12, 2009
- Web Retailers' Challenge: Closing the Sale
- New York Times — October 11, 2009
- Closing the Deal at the Virtual Checkout Counter
By Claire Cain Miller
- Destination CRM Blog — October 8, 2009
- The Dish on Online Consumer Behavior
By Christopher Musico
- Retail Customer Experience — October 8, 2009
- Online Shopping a 'Work in Progress,' Says Report
By Bill Yackey
- 1to1 Media — October 7, 2009
- Online Consumer Behavior Improves, but Still Needs Work
By Mila D'Antonio
- ZD Net — October 6, 2009
- Tealeaf: 80% Report Problems with Online Shopping, Many Tell Their Friends
By Tom Foremski
- Silicon Valley Watcher — October 6, 2009
- Tealeaf Survey: Online Shopping Jumps But 80% Report Problems And Many Share Them With Friends
- Internet Retailer — October 6, 2009
- Web Shoppers Are Complaining More to Online Peers, Less to Retailers
- San Francisco Business Times — October 6, 2009
- Report: Online Shopping Still 'Work in Progress'
- Houston Business Journal — October 6, 2009
- Report: Online Shopping Still 'Work in Progress'
- Digital Transactions — October 6, 2009
- Glitches with Online Transactions, While Fewer, Still Pose Issues
- Computing — August 21, 2009
- Kwik Fit Aims to Show You Can Get Better on the Web
By Nicola Brittain
- Integrated Solutions For Retailers — June 19, 2009
- Improve Your Customers' Online Experience
By Erin Harris
- Electronic Retailer Magazine — June, 2009
- A Greener Path to Profitability
By Rebecca Ward
- DestinationCRM.com — May 1, 2009
- Companies Recklessly Adding New Channels for Service Outreach Risk Damaging the Customer Experience
By Christopher Musico
- Computing — April, 2009
- BSkyB Dishes Out New Web Tools to Customers
By Angelica Mari
- CXO Europe — March, 2009
- Hidden Benefits
- Call Centre Clinic — March, 2009
- UK: Tealeaf Proves LV= Treats Customers Fairly
- Data Strategy — February, 2009
- Experience Matters
2008
- Apparel — December 23, 2008
- The Grinch That Stole Online Sales
- Forbes.com — December 3, 2008
- Cyber Shoppers Complain
- ClickZ — December 3, 2008
- Into the Pits: Time for an E-Marketing Tune-Up
By Dave Evans
- ITBusinessEdge — November 27, 2008
- Online Buyers Turn on Poorly Integrated Shops
By Loraine Lawson
- Netimperative — November 27, 2008
- Slowing Sales Focuses the Mind for E-tailers
- ECommerce-Guide.com — November 26, 2008
- Tealeaf Offers Insight to Mobile Customer Behavior
By Vangie Beal
- DestinationCRM.com — November 21, 2008
- Putting Customer Experience in Your Pocket
By Christopher Musico
- Mobile Marketing Magazine — November 20, 2008
- Tealeaf Enables Mobile Session Replay
- Wall Street & Technology — November 18, 2008
- Tealeaf Rolls Out Software for Mobile-Device-to-Web Session Replays
By Penny Crosman
- Financial Times — November 7, 2008
- Customer Experience Is Key in Protecting Online Holiday Sales
By Rebecca Ward, Chairman and CEO of Tealeaf
- Apparel Magazine — October 6, 2008
- Charming Shoppes Gets the Bugs Out
By Thomas J. Ryan
- 1to1 Media — September 24, 2008
- Online Issues Still Pervade
By Mila D'Antonio
- Travolution — September 23, 2008
- Question Mark Over Super-functionality on Travel Sites
By Linda Fox
- BizReport — September 23, 2008
- $57 Billion Lost to Site Abandonment
By Helen Leggatt
- ComputerWeekly.com — September 22, 2008
- UK Shoppers Take a Tough Line on Poor Website Performance
By Antony Savvas
- V3.co.uk — September 22, 2008
- Online Retailers Failing on Customer Service
By Phil Muncaster
- Netimperative — September 22, 2008
- Online Transactions 'Failing UK Customers'
- The Inquirer — September 22, 2008
- Interweb Is a Pit of Shoddy Customer Service
- Customer Think — September 19, 2008
- Blind Spots in Your Online Customer Experience
By Bob Thompson
- TMCnet — September 18, 2008
- Study Shows Contact Centers Not Properly Aligned with Websites
By Susan J. Campbell
- InsideCRM — September, 2008
- The Scary Numbers around Web Self-service Satisfaction
By Chris Bucholtz
- SFGate.com — September 18, 2008
- Online Shopping Still Problematic for Consumers
By Ryan Kim
- Internet Retailer — September 17, 2008
- Navigation is Top Complaint about E-commerce Sites, Survey Finds
- Forbes.com — September 16, 2008
- Missed Sales
By Mary Jane Irwin
- internetnews.com — September 16, 2008
- Online Shoppers in Search of Better Service
By Kenneth Corbin
- WebProNews — September 16, 2008
- Online Shoppers Expect Better Service
By Mike Sachoff
- ZDNet — September 16, 2008
- What Makes Shoppers click "Buy" or "Bye"?
By Sam Diaz
- Insurance & Technology — September 2, 2008
- Insurers Shift To Customer-focused Predictive Analytics Technologies
By Nathan Conz
- Customer Strategy — September 1, 2008
- Play Fair: The Importance of Treating Customers with Respect
- Computing — July 23, 2008
- Kwik Fit Insurance Tracks Online Fraudsters
By Ambrose McNevin
- ITPRO — July 23, 2008
- Kwik Fit Protects, Monitors Web Experience
By Miya Knights
- InsuranceNetworking.com — July 1, 2008
- Measuring Satisfaction: Who, What, Why, How
By Carrie Burns
- redOrbit — May 31, 2008
- Helping Buyers Round the Maze
By Mike Fletcher
- Wireless Week — May 20, 2008
- Your Customer Is Not Your Diagnostic Tool
By Geoff Galat
- Internet Retailing — May, 2008
- Sales Through Service
- CXO — May, 2008
- Revamping Your Customers' Online Experience
By Geoff Galat
- CXO — May, 2008
- Thomson.co.uk Save £1.5 Million Through Customer Experience Management
- CXO — May, 2008
- The Two Waves of Online Abandonment
By Geoff Galat
- DestinationCRM.com — May 8, 2008
- Tealeaf Soaks Up Online Customer Experience
By Marshall Lager
- DMNews — May 6, 2008
- Tealeaf Adds to Customer Analytics Offerings
By Lauren Bell
- Inside CRM — May 6, 2008
- Tealeaf: Reading the Full Online Customer Experience
By Chris Bucholtz
- ECommerce-Guide.com — May 6, 2008
- Tealeaf Offers Insight to Buyer Behavior
By Michelle Megna
- Wall Street Journal — April 15, 2008
- Web Sites Want You to Stick Around
By Mylene Mangalindan
- Internet Retailer — March 27, 2008
- Retailers Strive for Better Customer Experience, Study Says
- DestinationCRM.com — March 25, 2008
- Want Customer Loyalty? Improve Customer Experience First.
By Christopher Musico
- NMA — February 21, 2008
- Rightmove to Add Pocal Content to Mapping Site
- Multichannel Merchant — February 13, 2008
- Live From eTail: Six Steps to Improve Site Service
By Tim Parry
- Internet Retailer — February 5, 2008
- How Online Retailers Make Sure Their Door Is Always Open with the Lights On
- Internet Retailing — January, 2008
- Nine Out of Ten Users Think Your Site Is Broken
- CXO — January, 2008
- Your Customer Is Not Your Diagnostic Tool
By Geoff Galat
- IT Week — January 14, 2008
- How to Strengthen Customer Bonds
2007
- InsuranceNetworking.com — December 2007
- Consumers Will Abandon Problematic Web Sites
- MarketingWeek — November 29, 2007
- Avoiding Style Over Substance
- ClickZ — November 20, 2007
- Declining Conversion Rates
By Jason Burby
- MSNBC — November 7, 2007
- Consumers Are Fed Up with E-commerce Sites
By Herb Weisbaum
- Silicon.com — November 5, 2007
- Online Shoppers Get Savvy in Run-up to Xmas
By Julian Goldsmith
- vnunet.com — November 5, 2007
- UK e-Commerce Still Causing Headaches
By Ian Williams
- Wall Street Journal Online — September 24, 2007
- E-Commerce Ain't Easy
By Ben Worthen
- eMarketing and Commerce — September 2007
- Consumers Frustrated With e-Commerce Problems
By Melissa Campanelli
- Travel Technology Update — September 25, 2007
- Seeing Customer Experiences Through Customers' Eyes
- Reuters — September 17, 2007
- Web Glitches, Bad Service Cost Firms Online Sales
By Nicole Maestri
- Computerworld — September 17, 2007
- Consumers Unhappy with E-commerce Experiences
By Linda Rosencrance
- Web Analytics World — September 17, 2007
- 90% Unhappy with Online Transactions — Survey by Tealeaf
By Manoj Jasra
- Retail Merchandiser — July/August, 2007
- Getting a Clue: You Have Problems Online that you Don't Even Hear About. Here's How to Find Them — and Fix Them
- MyCustomer.com — August 8, 2007
- How to Create a Great Online Customer Experience
By Neil Davey
- Online Marketing with RSS Ray — August 1, 2007
- Tealeaf: Web Analytics for eCommerce Sellers - Understanding the Online Customer
By RSS Ray (Podcast)
- IT Director — July 12, 2007
- Tealeaf: Making the Web Work
By David Norris, Senior Analyst, Bloor Research
- Stores — June, 2007
- Red Flags at Bluefly
By Rebecca Logan
- CustomerThink — June 18, 2007
- Sifting Through Online Data Can Change Your Fortunes: A Conversation With Tealeaf's Geoff Galat
Inside Scoop with Bob Thompson
- Information Week — June 15, 2007
- Dating Service eHarmony Taps Software For Help With Relationships
By Mary Hayes Weier
- TechNewsWorld — June 14, 2007
- Tealeaf Puts Customer View on Agents' Desktops
By Kimberly Hill
- DestinationCRM.com — June 11, 2007
- Tealeaf Broadens Its Offerings
By Marshall Lager
- CIO UK — June 06, 2007
- TUI Gets Online Analytics
By Miya Knights
- ComputerWeekly.com — June 5, 2007
- Travel Agent Turns More Lookers into Bookers on Website
By Antony Savvas
- Travolution — June 5, 2007
- Thomson Brings in Tealeaf for User Monitoring
- Breaking Travel News — June 4, 2007
- TUI Looks to Boost Bookings
- Computerworld UK — June 4, 2007
- Thomson Holidays Uses Web Analytics to Help Online Bookings Take Flight
By Tash Shifrin
- Entrepreneur.com — May, 2007
- Seize the Day: Launching a Deal-a-Day Site Bould Be a Boon to Your Business
By Melissa Campanelli
- Marketing Week — May 24, 2007
- Proceed to Checkout or Log Out?
By Martin Croft
- 1 to 1 Media — March 19, 2007
- Musicians Find a Friend Online
By Larry Dobrow
- MyCustomer.com — March 19, 2007
- Reducing Online Customer Complexity
By Louise Druce
- dmNews — March 15, 2007
- TeaLeaf Launches TeaLeaf cxView
By Melissa Campanelli
- E-Commerce Times — March 8, 2007
- Your Customer Is Not Your Diagnostic Tool
By Geoff Galat
- InternetNews.com — March 7, 2007
- Tealeaf Advances 'Customer Experience Management'
By David Needle
- Intelligent Enterprise — March 5, 2007
- Tealeaf Upgrades Online Customer Analytics Platform
By Antone Gonsalves
- Network World — March 5, 2007
- Tealeaf Debuts Customer Experience Dashboard
By Denise Dubie
- Destination CRM — March 5, 2007
- Tealeaf Brews a Hot Mug of CEM
By Marshall Lager
- Computerworld — March 5, 2007
- Learn Why Consumers Do What They Do...
- Network World — February 19, 2007
- 10 Best Products for Next-gen Network Infrastructures – #7: Tealeaf Technology's Tealeaf CX
By Joanne Cummings
- dmNews — January 11, 2007
- Musician's Friend Picks Tealeaf for Visibility into the Customer Experience
By Melissa Campanelli
- Internet Retailer — January 10, 2007
- Tealeaf Enables Musician's Friend to Make Customer Experience Strike the Right Chord
- Chain Store Age: Retail Technology Quarterly — January, 2007
- A Sound On-Line Experience
2006
- Information Week - December 4, 2006
- Opening Holiday Weeks Show Uptime Isn't Easy For Online Retailers - By Mary Hayes Weier
- Internet Retailer - November 7, 2006
- TeaLeaf CX Implemented by Website of the Nation's Largest Retailer
- Intelligent Enterprise - November 1, 2006
- Dashboard: Online Failures Impact Loyalty Offline - By Penny Crosman
- Insurance &Technology - October 31, 2006
- Tracking Trouble - By Maria Woehr
- Financial Times - October 18, 2006
- Capturing the skills of a market trader - By Jenny Luesby
- Business Insurance: Industry Focus - October 16, 2006
- First Word: Demands high for online delivery
- Reuters - October 2, 2006
- State Auto Selects TeaLeaf to Ensure Optimal Agent Portal Usability and Effectiveness
- Car Insurance.com - October 1, 2006
- State Auto Selects TeaLeaf to Ensure Optimal Agent Portal Usability and Effectiveness
- TechNewsWorld - September 27, 2006
- Brands Marred by Poor Online Transactions
- E-Commerce Times - September 27, 2006
- Survey: Brands Marred by Poor Online Transactions - By John P. Mello Jr.
- Women's Wear Daily - September 26, 2006
- Retail Site Errors Create $9B Risk
- SAP INFO - September 26, 2006
- Transaction Failures Can Cause "Irreparable Harm"
- Internet Retailer - September 26, 2006
- Poor performance means lost sales and opportunity, new study says
- dmNews - September 26, 2006
- Survey: Online Transaction Issues Can Have Negative Effect - By Melissa Campanelli
- iTnews - September 26, 2006
- Online transaction problems send customers elsewhere
- EyeForTravel - September 26, 2006
- Assessing the impact of online transaction failures
- HotelMarketing.com - September 26, 2006
- Online transaction issues undermine consumer confidence
- Insurance & Technology - Septemeber 25, 2006
- Study: Online Transaction Gaffes Push Users Into Rivals' Arms
- eWeek - Septemeber 25, 2006
- Survey: Transaction Failures Hurt E-Business - By Scott Ferguson
- Information Week - September 25, 2006
- Poll: Online Transaction Gaffes Push Users Into Rivals' Arms - By K.C. Jones
- Digital Transactions - September 25, 2006
- Tab for E-Commerce Glitches Could Be $60 Billion by 2010
- Optimize Magazine - September 2006
- Site Is Just What The Doctors Ordered - By Paula Klein
- Intelligent Enterprise - July 1, 2006
- Keeping Web Visitors Happy - By Penny Crosman
- eWeek - June 19, 2006
- Excellence Awards 6 Winners, Finalists Show Innovation Up and Down IT Stack
- Computerworld - June 12, 2006
- Taking the user view with real-time monitoring tools - By Drew Robb
- eWeek - June 12, 2006
- SOA Still Gaining Momentum - By Peter Coffee
- Information Week - June 2, 2006
- TeaLeaf Upgrades Its Software For Recording Web Site User Sessions - By Rick Whiting
- Destination CRM - June, 2006
- E-commerce Best Practices Make Perfect - By Marshall Lager
- Network World - May 31, 2006
- TeaLeaf manages the online customer experience - By Denise Dubie
- Internet Retailer - May 30, 2006
- TeaLeaf Takes Online Customer Experience Management to a New Level with TeaLeaf CX
- Destination CRM - May 30, 2006
- A Fresh Pot of Insight - By Jessica Serbor
- USA Today - April 4, 2006
- Top online transaction trouble
- eWeek - March 31, 2006
- Sixth Annual eWEEK Excellence Awards Finalists - By Debra Donston
- CRM.com - February 1, 2006
- Tracking Customer Behavior
- Internet Retailer - February, 2006
- Beyond the Numbers
- CIO Today - January 6, 2006
- E-Business: Gripes of the Web Shopper
- By Karen E. Klein
Business Week - January 5, 2006
- Gripes of the Web Shopper
- Bank Technology News - January, 2006
- User Glitches: Studying 'Intent' Is Rx For Service Pains - By Glen Fest
2005
- Insurance &Technology - December 23, 2005
- Eliminating Errors - By Phil Britt
- Investors.com - December 7, 2005
- As Online Sales Surge, Glitches Still Frustrating Many Shoppers - By Pete Barlas
- Optimize Magazine - December 2005
- E-Services Still Miss The Mark - By Paula Klein
- Enterprise IT Planet - November 28, 2005
- Online Shoppers Wary of Online Shopping
- CRM Today - November 28, 2005
- 89% of Online Consumers Experience Transaction Problems
- InternetNews.com - November 25, 2005
- Online Shoppers Wary of Online Shopping - By Tim Gray
- Internet Retailer - November 23, 2005
- 89% of online consumers experience transaction problems, survey says
- DM News - November 21, 2005
- Online Exclusive: Online Shoppers More Demanding Than Ever - By Chris Winfield
- TechWhack - November 15, 2005
- E-Commerce: 90% of online shoppers frustrated
- Information Week - November 14, 2005
- Nine In Ten Online Shoppers Frustrated: Survey - By K.C. Jones
- eWeek - November 14, 2005
- Web App Failures Don't Take Holidays - By Peter Coffee
- Bank Systems &Technology - November 1, 2005
- One-Stop Banking: New technology reinvigorates the concept of the financial services hub - By Deena M. Amato-McCoy
- STORES Magazine - September 2005
- Playback Pinpoints Problem Pages (1.6MB PDF) - By Shawn Nelson
- E-Commerce Times - August 12, 2005
- Taking a Holistic Approach to the Online Customer Experience - By Geoff Galat
- eWeek - August 8, 2005
- The Knowledge 'Trek' - By Peter Coffee
- Application Development Trends - July 11, 2005
- ShopNBC Reads the Performance TeaLeaf - By Kathleen Ohlson
- Internet Retailer - June 30, 2005
- Why ShopNBC.com monitors site performance in multiple dimensions
- Always On - June 20, 2005
- Even Self-Service Requires Service
- Bank Systems &Technology - June 1, 2005
- Through the Looking Glass - By Phil Britt
- Internet Retailer - April 25, 2005
- Talbots Taps TeaLeaf RealiTea for Real-Time Visibility into Online Customer Experience
- American Banker - April 1, 2005
- TeaLeaf Software Tracks Wells Portal - By Steve Bills
- Network Computing - March 3, 2005
- Network Monitoring - Application Switches; Web Application Delivery - By Patricia Thomas
- Information Week - February 10, 2005
- TeaLeaf Helps Tower Records Improve Online Experience - By Laurie Sullivan
- eWeek - February 10, 2005
- Tower Records Tunes Its Site - By Evan Schuman
- Network World Fusion - February 7, 2005
- Application optimization - By Denise Dubie
- eWeek - February 7, 2005
- New Tools Keep Online Apps in Line - By Paula Musich
- Network World Fusion - February 7, 2005
- TeaLeaf strengthening apps management
- Sarbanes-Oxley Compliance Journal - February 2, 2005
- TeaLeaf offers Deep View of Online Experience
- Internet Retailer - February 1, 2005
- Web application management platform tracks how customer sessions go awry
- Computerworld - January 31, 2005
- An Eye on Your Apps
2004
- Light Reading - December 1, 2004
- Spirent Teams With TeaLeaf
- Information Week - October 18, 2004
- Wells Fargo Gets Closer To Customers - By Steven Marlin
- Network World Fusion - August 2, 2004
- A strong dose of RealiTea - By Thomas Powell
- Optimize Magazine - August 2004
- Real Time Information Blows In - By Paul Klein
- Windows &.Net Magazine - July 2004
- Ensure Problem-Free Web Transactions
- Retail Systems Alert Group - June 28, 2004
- Tower Records Tops the Charts with Customer Satisfaction
- Internet Retailer - June 17, 2004
- TeaLeaf's RealiTea software keeps apps humming at MarthaStewart.com
- Baseline Magazine - June 8, 2004
- Quixtar: Cleaning Up - By Kim S. Nash
- CIO Insight - June 1, 2004
- Self-Service: Help Yourself - By Laura Rich
- Finextra News - May 20, 2004
- Wells Fargo upgrades corporate Internet banking service
- STORES Magazine - March 2004
- Seeing Transactions Through E-Shoppers' Eyes (297kb PDF) - By Jennifer Korolishin
- Internet Retailer - March, 2004
- Metamorphosis: How the web turns the call center into the contact center - By Kurt Peters
- Computerworld - February 26, 2004
- How to avoid Web application pitfalls
- Internet Retailer - February, 2004
- 10 Ways to Boost Site Performance - By Mark Brohan
- E-Commerce Times - February 3, 2004
- What Web Performance Metrics Really Mean - By Alison Diana
- Application Development Trends - January 1, 2004
- Brave new performance management world - User Story: EBSCO - By Rich Seeley
