EBSCO Industries, Inc. IT Staff Saves Time, Boosts Web Site Efficiency Using Tealeaf Technology Software
Birmingham, AL and San Francisco, CA, November 17, 2003 - Tealeaf Technology , the leader in application availability as measured by the real user, today announced EBSCO Industries, Inc. as the latest addition to its growing list of customers. The company has selected Tealeaf RealiTea to identify, re-create and help resolve application-level and business process failures throughout its four Web groups.
"It is vital that our Web-based information is 100 percent available and accurate," said Tony Webster, Tealeaf Manager, Information Systems and Services, EBSCO Industries. "With nearly twenty business-critical Web applications divided between four Web groups, we need to be proactive about Web application issues. We need to be able to share information efficiently. We should be aware of any application issues before they affect our bottom line so we can resolve them quickly. Tealeaf gives us all this and much more."
In addition to monitoring the health of EBSCO's Web applications, RealiTea saves tremendous amounts of staff time. "We had been struggling with a Web application problem," Webster said. "But we had no means of re-creating the problem, so we had no idea what was causing the problem or how to correct it. Once we installed Tealeaf, we identified and solved the problem in less than two hours."
"We are pleased to have EBSCO Industries join our ever-growing roster of satisfied customers," said Frank Vaculin, President and CEO of Tealeaf. "We are looking forward to a long relationship with EBSCO."
Tealeaf RealiTea is the first and only Web application management solution that helps IT operations rapidly identify, re-create and diagnose application-level and business process failures. Since RealiTea captures and evaluates the complete session of every real user, it can immediately identify application errors and business process failures. By providing the means to replay every individual session, it can visually pinpoint the sequence of actions that preceded an application-level error, exactly as the user saw it. RealiTea provides the necessary visibility into what the real user does and sees, the required context to re-create the problem and what led up to it, and the means to correlate the problem back to the individual user or users affected. As a result, RealiTea can increase the availability of Web applications, reduce application support costs and protect revenue streams.
About EBSCO Industries, Inc.
EBSCO Industries, Inc. is a global corporation with sales, service and manufacturing subsidiaries at work in 19 countries around the world.
EBSCO's business interests include information management services, online and print journal subscription services, online research
databases, real estate development, commercial printing and more. EBSCO, an acronym for Elton B. Stephens Company, is based in Birmingham,
Alabama, U.S.A. and employs 4,000 people around the world. Additional information on EBSCO Industries is available from
www.ebscoind.com.
About Tealeaf Technology, Inc.
Tealeaf Technology is the leader in application availability as measured by the real user, and is the only Web application management solution
focused on the true availability of Web applications. Using patented technology, the award-winning Tealeaf solution captures every user session,
detects business process and application failures in real time, alerts to these problems immediately, and correlates the problems to the end user
instantly. The result to IT is immediate awareness of critical failures, accelerated problem resolution and increased conversion rates due to
better, more effective applications. Tealeaf is headquartered in San Francisco. For more information, email
info@tealeaf.com or visit the Web site
at www.tealeaf.com.
© Copyright 2003 Tealeaf Technology, Inc. All rights reserved. Tealeaf products and services mentioned herein are the registered or unregistered trademarks and service marks of Tealeaf Technology, Inc. All other trademarks or service marks are the property of their respective holders and are hereby acknowledged.
Press Contacts:
Tealeaf Technology: Geoff Galat
415.932.5287
ggalat@tealeaf.com
Kulesa Public Relations: Cathy Wright
650.595.1871
cathy@kulesapr.com
EBSCO: Rebecca Walden
205.980.6794
rwalden@ebsco.com
