Conseco Taps Tealeaf to Monitor Real Availability of Agent and Employee Portals
Customer Service and Development Teams to Benefit from Visibility into Real User Sessions
San Francisco, CA, May 17, 2004 - Tealeaf Technology®, the leader in application availability as measured by the real user, today welcomed Conseco Inc. to its growing list of customers. Conseco, a leading provider of supplemental health insurance, life insurance and annuities, will use Tealeaf RealiTea to monitor the real availability of its external and internal Web sites.
"Tealeaf RealiTea will ultimately enable Conseco to provide better online services to its independent agents, consumers and employees," said Steve Sears, manager of Web development for Conseco, Inc. "The ROI implications of RealiTea — in terms of improved service and more effective Web development — are highly compelling."
In its first implementation, Conseco will apply Tealeaf RealiTea to its full-service agent portal, www.ConsecoBizlink.com, on which Conseco's independent agents rely to access policy information, quotes and marketing materials. RealiTea will be used in Web development and testing groups to isolate coding flaws and bugs that are inherent in software development prior to rolling out new content and services to the agent site. RealiTea is expected to give Conseco a better understanding of these problems and their origins to reduce the risks involved in Web updates and new application rollouts.
With the deployment of RealiTea, Conseco's help desk representatives will be able to quickly pinpoint and resolve user-reported Web application issues. By capturing and recording the navigation and session interactions of the transactions occurring on the site, Tealeaf will enable Conseco representatives to conduct real-time analysis and trouble-shooting. RealiTea will provide a visual replay of every page visited, so that help desk representatives can immediately understand the nature and causes of the user's issue.
"We are very excited to be working with Conseco," said Rebecca Ward, CEO of Tealeaf. "By providing its service departments with a new level of visibility into how independent agents and other constituents actually use and interact with their Web sites, Conseco will be able to achieve the highest levels of service quality."
Tealeaf offers the first and only Web application management solution that helps IT operations rapidly identify, recreate, and diagnose application-level and business process failures. Because Tealeaf captures and evaluates the complete session of every real user, it can immediately identify application errors and business process failures. By providing the means to replay every individual session, it can visually pinpoint the sequence of actions that preceded an application-level error, exactly as the user saw it. Tealeaf provides the necessary visibility into what the real user does and sees, the required context to recreate the problem and what led up to it, and the means to correlate the problem back to the individual user or users affected. As a result, Tealeaf can increase the availability of Web applications, reduce application support costs, and protect revenue streams.
About Tealeaf Technology
Tealeaf Technology® is the leader in application availability as measured by the real user, and is the only Web application
management solution focused on the true availability of Web applications. Using patented technology, the award-winning Tealeaf
solution captures every user session, detects business process and application failures in real time, alerts to these problems
immediately, and correlates the problems to the end user instantly. The result to IT is immediate awareness of critical failures,
accelerated problem resolution and increased conversion rates due to better, more effective applications. Tealeaf is headquartered
in San Francisco, CA. For more information, email info@tealeaf.com or visit the Web
site at www.tealeaf.com.
About Conseco
Conseco is one of America's leading sources for supplemental health insurance, life insurance and annuities, serving nearly
5 million policyholders across America. Conseco's cancer, heart/stroke, accident, and Medicare supplement policies protect
people against major unplanned expenses. Conseco's annuities and life insurance products help people plan for their financial
future. For more information, visit Conseco's website at www.conseco.com.
© Copyright 2003 Tealeaf Technology, Inc. All rights reserved. Tealeaf products and services mentioned herein are the registered or unregistered trademarks and service marks of Tealeaf Technology, Inc. All other trademarks or service marks are the property of their respective holders and are hereby acknowledged.
Press Contacts:
Tealeaf Technology: Geoff Galat
415.932.5287
ggalat@tealeaf.com
Kulesa Public Relations: Cathy Wright
650.595.1871
cathy@kulesapr.com
