Tealeaf Holds Inaugural Executive Advisory Council Meeting in Las Vegas
World-Class Customers including Wells Fargo, Prudential Financial, Inc., Yellow Transportation, and Mary Kay Inc. Share Best Practices in Online Customer Experience Management
San Francisco, CA, February 15, 2006 - Tealeaf, the leading provider of solutions that offer powerful visibility into the online customer experience, today announced that C-level executives representing some of the nation's top Financial Services, Retail, Travel, Insurance, Manufacturing and Telecommunications companies, attended its inaugural executive advisory council meeting last week in Las Vegas. The event, which was geared toward Fortune 500 customers utilizing Tealeaf's RealiTea solution, provided a forum for executives to share insight and exchange best practices in online customer experience management (CEM). Some of the leading attendees included Wells Fargo Bank, Wachovia, Prudential Financial, Inc., Progressive Insurance, Esurance, Yellow Transportation, Neiman Marcus, Crutchfield Corp., Mary Kay Inc., Levenger and OptionsXpress.
"The executive advisory council meeting provided a forum that allowed me to not only network with my peers, but also gain additional insight into how other companies are handling online customer experience management," said Steve Weiskircher, senior director of IT at Crutchfield Corp. "It was great to have the opportunity to interact with the corporate leadership of Tealeaf and the engineers driving the product development. It was invaluable to hear how others are using RealiTea beyond just problem resolution to improve the overall on-line customer experience. I, along with several of my peers, am very pleased with where Tealeaf is headed and am confident that Tealeaf's vision for the RealiTea solution will keep it positioned as a critical tool in support of our online businesses."
"While our customers represent a wide range of industries with varying needs and operational challenges, all realize that it is critical to be proactive in identifying online issues, rather than depending on a company's customers to report an online failure that could lead to thousands or millions in lost revenue," said Rebecca Ward, chairman and CEO, Tealeaf. "Just as our recent Harris survey found, more than one in three online users would turn to a competitor if they experienced a problem when conducting an online transaction. That statistic alone is a compelling message to companies who don't incorporate a CEM solution like RealiTea into their online business strategy."
The Inaugural Executive Advisory Council Meeting included an event designed to help customer attendees expand their business offerings by sharing strategies for improving the customer experience. Through the Advisory Meeting, Tealeaf customers had the opportunity to become more tightly integrated with other Tealeaf clients through educational sessions with Tealeaf executives, roundtable discussions and networking activities. In addition, the customers were able to review Tealeaf's forward-looking product strategy and roadmap.
About Tealeaf
Tealeaf is the leading provider of online customer experience management solutions. Tealeaf's RealiTea platform provides unprecedented visibility into every user's unique online session, revealing hidden problems that affect consumers and cost companies more than any single catastrophic event. By providing a patented, powerful 'outside in view' of each individual customer experience, leading e-business executives across a wide range of vertical industries including retail, banking, travel and insurance can eliminate failures that impact profitability, cause customer churn and ultimately damage brand equity. Founded in 1999, Tealeaf is headquartered in San Francisco, California, and is privately-held. For more information, visit www.tealeaf.com
###
© Copyright 2006 Tealeaf Technology, Inc. All rights reserved. Tealeaf products and services mentioned herein are the registered or unregistered trademarks and service marks of Tealeaf Technology, Inc. All other trademarks or service marks are the property of their respective holders and are hereby acknowledged.
Press Contacts:
Tealeaf Technology: Geoff Galat
678.513.4143
ggalat@tealeaf.com
Schwartz Communications: Carolyn Adams
415.512.0770
tealeaf@schwartz-pr.com
