Tealeaf RealiTea Ensures Optimal Website Performance for Invacare Corporation
Improved Functionality and Usability Critical to Successful Business-to-Business Adoption
San Francisco, CA, May 17, 2006 - Tealeaf, a leading provider of solutions that offer powerful visibility into the online customer experience, today announced that Invacare Corporation (NYSE:IVC), the leading global manufacturer and distributor of home medical products, has deployed Tealeaf’s RealiTea solution to improve the functionality and adoption of its business-to-business website.
Invacare is the industry leader in the $6 billion market for home medical equipment (HME), manufacturing and distributing the world's broadest HME product offering—from wheelchairs to respiratory aids—to approximately 15,000 independent HME providers. In order to better service its network of online HME providers, Invacare turned to Tealeaf’s RealiTea to proactively reduce issues that may negatively impact the online customer experience.
Tealeaf RealiTea is used by leading e-commerce businesses to identify and diagnose web session issues that may occur as customers transact online. By providing real-time insight into each customer's online session interactions, RealiTea enables companies to quickly detect and react to obstacles that may prevent customers from successfully using its key e-business services. Further, because RealiTea analyzes intelligence gained from every unique user interaction, companies are able to effectively pinpoint problematic areas to further enhance the usability of their sites.
"Within weeks of deploying the RealiTea product, we saw immediate value," said Patricia Leebove, manager, eCommerce, Invacare. "RealiTea not only provided us with the ability to quickly identify problematic user sessions that occurred on our website, but the replay function gave us the visibility to see exactly what our customers were experiencing. That makes it possible for us to take immediate corrective action. Delivering positive user experiences through superior performance is crucial, and with RealiTea, we are able to take the right steps to ensure that our site will continue to deliver exceptionally well."
"Tealeaf is committed to helping companies like Invacare make sure that every customer can complete every transaction, every time," said Geoff Galat, vice president, marketing & product strategy, Tealeaf. "Too often, companies fail to understand that one missed transaction could equal hundreds, thousands and sometimes millions in lost revenue. In the B2B environment, where a single transaction order can be extremely sizeable, ensuring that every user enjoys a positive online experience is absolutely critical."
About Tealeaf
Tealeaf is the leading provider of online customer experience management solutions. Tealeaf's RealiTea platform provides unprecedented visibility into every user's unique online session, revealing hidden problems that affect consumers and cost companies more than any single catastrophic event. By providing a patented, powerful 'outside in view' of each individual customer experience, leading e-business executives across a wide range of vertical industries including retail, banking, travel, insurance, telecommunications, pharmaceutical and transportation can eliminate failures that impact profitability, cause customer churn and ultimately damage brand equity. Founded in 1999, Tealeaf is headquartered in San Francisco, California, and is privately-held. For more information, visit www.tealeaf.com
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© Copyright 2006 Tealeaf Technology, Inc. All rights reserved. Tealeaf products and services mentioned herein are the registered or unregistered trademarks and service marks of Tealeaf Technology, Inc. All other trademarks or service marks are the property of their respective holders and are hereby acknowledged.
Press Contacts:
Tealeaf Technology: Geoff Galat
678.513.4143
ggalat@tealeaf.com
Schwartz Communications: Annie Klein
415.512.0770
tealeaf@schwartz-pr.com
Invacare Corporation: Lara Mahoney
440.329.6393
lmahoney@invacare.com
