Tealeaf CX Implemented by Website of the Nation's Largest Retailer
Tealeaf CX implemented to support online customer experience at Walmart.com
San Francisco, CA, November 6, 2006 - Tealeaf, the leader in Customer Experience Management (CEM), today announced that Tealeaf CX is now implemented by Walmart.com (www.walmart.com). Tealeaf is used to ensure that any end-user issues that arise during online transactions are immediately detected, their business impact analyzed and subsequently resolved.
More than one-third of the 100 largest retailers ranked by Internet Retailer Magazine are Tealeaf customers. Tealeaf CX provides those leading retailers with a thorough understanding of entire transactional processes so that any issues can be addressed as they occur, as they would be addressed in a physical store. This 360-degree view into customers' experience enables online businesses to easily resolve issues and guarantee customer satisfaction with each transaction.
A recent Harris Interactive survey commissioned by Tealeaf revealed that nearly nine in ten consumers encountered issues when trying to complete transactions online, with 40 percent abandoning their transactions or switching to competition as a result of problems. Eighty-five percent of consumers expected the online shopping experience to be the equal of that they would experience in a store.
"Leading online retailers recognize the critical importance of the customer experience and have deployed Tealeaf, so that every customer can complete every transaction every time," said Rebecca Ward, CEO for Tealeaf. "Tealeaf empowers the world's leading online businesses to have an unprecedented 360-degree view of their online customer, much as they would in any other environment."
Tealeaf CX provides the ultimate source of visibility into the online customer experience - the complete record of every customer's interactions with your website. Tealeaf's powerful applications turn this data into actionable intelligence. Tealeaf CX can quantify how significant an issue is to the business, and identify commonalities to quickly pinpoint application problems. Many departments within an online organization benefit from using the full solution provided by the Tealeaf CX family of applications. For example, customer support staff can quickly and effectively resolve customer service issues and help reconcile customer disputes, while business managers can identify usability issues and measure multi-channel program effectiveness, and legal teams can meet mandates for audit and compliance.
About Tealeaf
Tealeaf is the leading provider of online customer experience management solutions. Tealeaf's CX family of solutions provides unprecedented enterprise-wide visibility into every user's unique online interactions. This "360-degree view" of the online customer experience enables a clear and consistent understanding of the customer for Ebusiness, IT, customer service and legal and compliance executives and their organizations across a wide range of vertical industries including retail, banking, travel, insurance, telecommunications, pharmaceutical and transportation. Founded in 1999, Tealeaf is headquartered in San Francisco, California, and is privately-held. For more information, visit www.tealeaf.com.
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© Copyright 2006 Tealeaf Technology, Inc. All rights reserved. Tealeaf products and services mentioned herein are the registered or unregistered trademarks and service marks of Tealeaf Technology, Inc. All other trademarks or service marks are the property of their respective holders and are hereby acknowledged.
Press Contacts:
Tealeaf Technology: Geoff Galat
678.513.4143
ggalat@tealeaf.com
Schwartz Communications: Rebecca Geller
415.512.0770
tealeaf@schwartz-pr.com
