eHarmony Builds Relationship with Tealeaf
eHarmony Selects Tealeaf to Improve Online Experience for 15 Million Registered Users and Deliver Actionable Ebusiness Insights
San Francisco, CA, June 18, 2007 - Tealeaf™, the leader in online Customer Experience Management (CEM), today announced that eHarmony, the Internet’s number one most trusted relationship service, is working with Tealeaf to deliver a seamless online experience for its 15 million registered users and provide actionable Ebusiness insights.
eHarmony is one of the most popular and successful relationship services on the Internet. On an average day, more than 90 eHarmony members marry as a result of being matched on the site (Harris Interactive, 2005). As eHarmony has grown, the company has sought out the most advanced technologies in order to provide an optimum user experience for its members.
"Using Tealeaf, our team is able to walk through exactly what our customers experience, reproducing any obstacles and enabling us to quantify them and resolve them immediately. We are able to deliver better service for our customers and be more efficient,” said Mark Douglas, vice president, technology, eHarmony.
eHarmony is using Tealeaf CX to gather website usage insights that are ultimately leveraged across the organization. Engineering is able to immediately detect and resolve any issues before they impact thousands of users; the Product Team can monitor website usage to improve eHarmony’s offerings; the Marketing Team can see website flows through different campaigns; and the Customer Care Team can track down specific user sessions to better assist customers who report issues.
“For any company doing business online, but especially for high-volume internet ‘pure-play’ companies like eHarmony, it is essential to understand any issues impacting the customer experience. Visibility into issues is the start, but actually understanding why customers succeed or fail online is what creates a strategic alignment between IT and business decision makers,” said Geoff Galat, vice president of marketing and product strategy, Tealeaf. “With Tealeaf CX, eHarmony can optimize its members’ experiences, ensuring an exciting journey toward finding true love, and creating a more profitable venture for company stakeholders.”
About eHarmony
Backed by 35 years of clinical and empirical research, eHarmony is the Internet’s #1 trusted relationship service and the only site dedicated to building the relationships of both singles and married couples. eHarmony was founded by one of America’s best-known relationship experts, best-selling author and clinical psychologist Dr. Neil Clark Warren.
About Tealeaf
Tealeaf is the leading provider of online customer experience management solutions. Tealeaf's CX family of solutions provides unprecedented enterprise-wide visibility into every user's unique online interactions. This "360-degree view" of the online customer experience enables a clear and consistent understanding of the customer for Ebusiness, IT, customer service and legal and compliance executives and their organizations across a wide range of vertical industries including retail, banking, travel, insurance, telecommunications, pharmaceutical and transportation. Founded in 1999, Tealeaf is headquartered in San Francisco, California, and is privately-held. For more information, visit www.tealeaf.com.
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© Copyright 2007 Tealeaf Technology, Inc. All rights reserved. Tealeaf products and services mentioned herein are the registered or unregistered trademarks and service marks of Tealeaf Technology, Inc. All other trademarks or service marks are the property of their respective holders and are hereby acknowledged.
Press Contacts:
Tealeaf Technology: Shoshana Deutschkron
415.932.5009
shoshanad@tealeaf.com
Schwartz Communications: Annie Klein
415.512.0770
tealeaf@schwartz-pr.com
