TRX Uses Tealeaf to Improve Online Experience for Corporate Travel
Software as a Service (SaaS) Provider Uses Tealeaf to Deliver Seamless Online Customer Experience and Help Refine Client Corporate Travel Policies
San Francisco, CA, December 4, 2007 - Tealeaf®, the leader in online Customer Experience Management (CEM), today announced that TRX (NASDAQ: TRXI), a global technology company that develops and hosts software applications to process data records and automate manual processes, is using Tealeaf CX™ solutions to improve the online experience of its corporate travel clients via its RESX online corporate booking product. Tealeaf provides RESX Technologies, the service delivery team for RESX, with powerful insight into online customer behavior enabling it to proactively resolve issues and help clients set more efficient business travel policies. Using Tealeaf, RESX Technologies has experienced average issue resolution times of 30 minutes (once research begins) as compared to 4.5 hours before the implementation of Tealeaf, meaning the company is able to resolve online issues with significantly less effort.
RESX is a leading online booking tool that allows corporate travelers to create their own policy-compliant and on-budget travel reservations via a hosted Web interface. RESX Technologies provides its software as a service to more than 300 travel management providers supporting thousands of corporations who conduct millions of travel-planning sessions per year. The company relies on Tealeaf software to monitor and analyze these booking sessions to identify any issues, whether with the RESX software itself or with clients' corporate governing practices and customized work flow. For example, a corporate policy may dictate a configuration for a hotel per diem restriction for lodging expense. If the configuration does not take into consideration exceptions for the high-end cities, the end user will be prevented from booking their business travel stays online. RESX Technologies can use Tealeaf to help the client see where these issues exist and adjust policies accordingly, enabling a smoother end user experience.
"Using Tealeaf, we at RESX Technologies can deliver more expedient resolution to our distributor base, which in turn equates to more immediate end user satisfaction," said Shane Hammond, president RESX Technologies. "The potential for time savings alone is huge-the initial evidence suggests our issue-resolution time will improve considerably. The capability to actually view a user session translates into real and immediate feedback for both our product development and technical support teams, which in turn means we are more in tune with the end user's experience."
"RESX Technologies is very unique and innovative in how it is leveraging the insights provided by Tealeaf. By deploying Tealeaf in a SaaS environment, RESX Technologies will radically improve the experience its software provides and resulting satisfaction of its clients, as well as deliver strategic end-user insights to these same clients," said Geoff Galat, vice president of marketing and product strategy, Tealeaf. "Essentially, RESX Technologies has been able to become a more strategic partner to its clients by identifying which travel policies are creating obstacles for end users, and coaching how to fix them."
About TRX
TRX (NASDAQ: TRXI) is a global technology company. We develop and host software applications that process data records and automate manual processes, enabling our clients to optimize performance and control costs. We are a leading provider to the travel industry and are expanding into financial services and healthcare. We deliver our technology applications in an on-demand environment to travel agencies, corporations, travel suppliers, government agencies, credit card associations, credit card issuing banks, and third-party administrators. TRX is headquartered in Atlanta with operations and associates in North America, Europe, and Asia. For more information, visit www.trx.com.
About Tealeaf
Tealeaf is the leading provider of online customer experience management solutions. Tealeaf's CX family of solutions provides unprecedented enterprise-wide visibility into every user's unique online interactions. This "360-degree view" of the online customer experience enables a clear and consistent understanding of the customer for Ebusiness, IT, customer service and legal and compliance executives and their organizations across a wide range of vertical industries including retail, banking, travel, insurance, telecommunications, pharmaceutical and transportation. Founded in 1999, Tealeaf is headquartered in San Francisco, California, and is privately-held. For more information, visit www.tealeaf.com.
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© Copyright 2007 Tealeaf Technology, Inc. All rights reserved. Tealeaf and Tealeaf Technology are registered trademarks of TeaLeaf Technology, Inc. in the United States and other countries. The Tealeaf word and design mark, VIA, Visibility.Insight.Answers, Tealeaf CX, Tealeaf cxView, Tealeaf cxImpact, Tealeaf cxReveal, Tealeaf cxVerify and Tealeaf cxConnect are all trademarks of TeaLeaf Technology, Inc. All other trademarks or service marks are the property of their respective holders and are hereby acknowledged.
Press Contacts:
Tealeaf Technology: Shoshana Deutschkron
415.932.5009
shoshanad@tealeaf.com
Schwartz Communications: Annie Klein
415.512.0770
tealeaf@schwartz-pr.com
Trevelino/Keller Communications Group for TRX: Kira Perdue
404.214.0722, extension 101
kperdue@trevelinokeller.com
