Tealeaf's Customer Experience Management Solutions

Tealeaf's solutions are used by customer-centric organizations to build a true online customer experience competency across the enterprise. From ebusiness and IT, to customer service and compliance, Tealeaf provides the common "view" of the online customer enabling organizations to understand how to deliver better online solutions and provide more effective service for their customers.

Using groundbreaking, patented technology, Tealeaf captures and records what each customer is doing and seeing in real-time on every page and across all site visits — right down to the page-by-page, browser-level experience. By capturing every single customer's visit, as well as the reaction of the site in response to the customer's requests, Tealeaf uniquely captures both the quantitative and qualitative details of every single interaction. This rich customer experience dataset is then used to explore opportunities for improvement and innovation, drive requirements, and set priorities.

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• Key Benefits

  • Maximize the value of every single customer visit and ensure that more transactions are completed successfully.
  • Gain immediate visibility into the issues — struggle sources — affecting customer behavior and their business impact.
  • Rapidly identify and resolve hidden or hard-to-find application problems.
  • Increase customer service effectiveness by providing agents with instant access to online customer sessions.
  • Preserve records of online customer interactions to quickly and accurately resolve customer disputes.