The Ultimate Information Source about the Online Customer Experience
Tealeaf CX is the industry's most comprehensive datastore of online customer information and the engine behind all Tealeaf products. Using groundbreaking patented technology, Tealeaf CX passively captures and manages all visitor interactions on your web site. Across the organization, from ebusiness and production support, to customer service and compliance, Tealeaf CX is a one-of-a-kind solution that delivers breakthrough visibility into your customers' online experiences.
How it Works
Tealeaf CX passively records the HTTP(S) request and response data by "sniffing" TCP/IP packets from the network via an existing span port or network tap. Tealeaf CX provides a non-intrusive, real-time method to capture what every customer is doing and seeing on the page across the entire session.
Tealeaf now offers the CX Mobile Experience Manager module which allows you to capture, replay and understand the experiences of customers accessing your web properties via mobile devices. The module is sold separately from CX.
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Key Benefits of CX
- Ability to passively capture what every customer is doing and seeing across their entire session without adding latency, overhead, or risk to the web application.
- Ensures confidential customer information remains secure through global data destruction, authenticated client access, roles-based filtering, and data access.
- Scales to fit the largest and most sophisticated web sites.
- Enhances and extends your existing business applications for a multi-channel view of your customers.
Feature Highlights of CX
- Complete data capture of all customer interactions—right down to the page-by-page, browser-level experience.
- Support for rich Internet applications, including those created with AJAX and Flash.
- Processes, organizes, analyzes, and indexes captured data in real-time.
- Tracks any type of information that occurs within a customer session through real-time, event-based detection.
- Reliable, proven, secure, no-risk architecture.
For more information: Download the Tealeaf CX datasheet
