The Ultimate Information Source about the Online Customer Experience
Tealeaf CX is the industry's most comprehensive datastore of online customer information and the engine behind all Tealeaf products. Using groundbreaking patented technology, Tealeaf CX captures and manages all visitor interactions on your web site. Across the organization, from ebusiness and production support, to customer service and compliance, Tealeaf CX is a one-of-a-kind solution that delivers breakthrough visibility into your customers' online experiences.
How it Works – CX Standard Edition
Tealeaf’s CX Standard Edition passively records the HTTP(S) request and response data by "sniffing" TCP/IP packets from the network via an existing span port or network tap. The CX Standard Edition provides a non-intrusive, real-time method to capture what every customer is doing and seeing on every page, across an entire session.
How it Works – CX Extended Edition
Tealeaf’s CX Extended Edition includes all the passive functionality of the CX Standard Edition, yet broadens online visibility by capturing in-page interactions and client-side functions executed by Rich Internet Application (RIA) technologies, such as AJAX, Flash and Flex. This unmatched insight powers high-fidelity replay of the complete user experience and enables complex behavioral analysis for key business processes.
Tealeaf offers the CX Mobile Experience Manager module which allows you to capture, replay and understand the experiences of customers accessing your web properties via mobile devices. The module is sold separately from CX.
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Key Benefits of CX
- Passively captures all network traffic with zero impact on site performance.
- Provides breakthrough visibility into all the customer interactions on your web site including in-page and RIA interactions that occur solely in the browser.
- Reliable and proven architecture—scales to fit the largest and most sophisticated web sites.
- Enhances and extends your existing business applications for a multi-channel view of your customers.
Feature Highlights of CX
- Processes, organizes, analyzes, and indexes all captured data in real-time.
- Tracks any type of information that occurs within a customer session through real-time, event-based detection.
- Provides intelligent data management and flexible archiving of all customer experience data.
- Maintains data security and privacy through global data destruction, authenticated client access and roles-based filtering.
For more information: Download the Tealeaf CX datasheet
