Tealeaf cxImpact

Unparalleled Insight for Efficient Problem Identification and Resolution

Tealeaf cxImpact gives you the tools to proactively manage your ebusiness and ensure the highest-quality customer experience. With immediate visibility into your online customers and the hidden problems impacting your business, you can detect, quantify, and quickly resolve issues and sources of customer struggle.

How It Works

Tealeaf cxImpact transforms the rich customer experience dataset captured by Tealeaf CX into visually replayable and completely searchable customer sessions. cxImpact not only captures the page-by-page, browser level recording of each customer session, but also offers one-click access to all of the supporting HTTP(S) request and response information for further technical analysis.

Key Benefits

• Discover previously unknown site experience problems so you can improve success rates and increase online revenue.
• Quantify the magnitude of any given site issue — both the number of affected customers and revenue impact — to properly prioritize response.
• Rapidly understand and diagnose site problems by visually analyzing actual customer and site behavior.
• Dramatically reduce the time required to reproduce and resolve site issues.

Feature Highlights

• The ability to visually replay exactly what customers viewed in their web browsers and the specific actions they took on each page.
• Powerful search capabilities to quickly find and isolate problems across all customer sessions.
• Real-time events and alerts to provide immediate awareness and insight into customer struggle, business process health, customer activity, application and page errors, and response time problems.
• Intuitive, drag-and-drop dimensional report builder for flexible revenue impact analysis and segmentation analysis by specific behaviors.
• Packaged reports, such as bot traffic or page performance, providing a holistic view into the health and performance of your web site.