Tealeaf cxResults

Empowering Customer Behavior Analysis for True Web Site Optimization

Tealeaf cxResults revolutionizes the way ebusinesses capture and store customer experience information. It empowers you with visibility into the complete customer lifecycle on your web site — information that is essential to conducting customer behavior analysis. With cxResults, you will be able to better understand customer interactions, discover ongoing behavior patterns, and ask and answer more sophisticated questions about your web site experience and its ultimate impact on your business.

How It Works

Tealeaf cxResults takes the power of cxImpact to the next level by providing insight into the complete visitor lifecycle on your web site. Beyond session replay and search, cxResults incorporates automated visitor- and behavioral-based search and investigation capabilities making customer behavior analysis far more efficient and effective.

Key Benefits

• Gain more accurate insight into customer success rates and key performance indicators (KPIs) based on usability and customer behavior.
• Ask and answer more sophisticated questions about your web site experience and the business impact of any given site issue.
• Improve the usability of your web site by discovering ongoing behavior patterns that demonstrate a poor customer experience.

Feature Highlights

• New visitor data model supports detailed analysis across a customer's multiple site visits enabling a complete view of this individual's online experience.
• Behavioral-based searching uncovers segments of visitors based on patterns of behavior such as a sequence of events or the number of occurrences.
• Powerful behavioral-based searches, coupled with free text searches, allow you to uncover anticipated and unanticipated behavior.
• Segment analysis tools provide customized reporting of visitor segments to uncover trends and anomalies and understand business impact.