Tealeaf cxView

Unprecedented Visibility for Proactive Ebusiness Management

Tealeaf cxView enables you to proactively manage your online channel by providing an early-warning system into customer struggle and the ability to understand why customers complete or abandon online processes. By providing real-time awareness into critical customer experience metrics, struggle scores, and KPIs, as well as the ability to drill-down from these metrics to understand the causes of business-process abandonment, cxView gives you actionable dashboards to expose the cost of customer struggle to your business. With this insight, you can optimize your site and increase customer success rates.

How It Works

cxView aggregates the rich, customer experience dataset of cxImpact and cxResults into executive-level dashboards, scorecards, and reports. In addition, cxView includes a powerful early-warning system that leverages algorithmic discovery to automatically surface your site's highest-impact struggle sources. By directing attention to the issues that matter the most, you are empowered to take the necessary actions to optimize your web site, reduce lost revenue, and recover customers.

Key Benefits

• Proactively manage your online channel using customer experience metrics, struggle scores, and KPIs.
• Gain real-time awareness into the highest-impact struggle sources on your site.
• Preserve and recover revenue by effectively identifying obstacles that affect site success rates.
• Align business and IT by properly prioritizing web site issues for remediation based on business impact.
• Provide simple and actionable visibility to executive management and key stakeholders.

Feature Highlights

• Real-time Top Movers & Drivers dashboards track thousands of site and customer behaviors to automatically surface highest-impact struggle sources and other abnormalities.
• Business process and KPI scorecards automatically grade business processes, usability indicators, and application health metrics against defined business goals.
• Executive dashboards display reports, Top Movers & Drivers, and scorecards in simple and actionable management-level views.
• Packaged community-based templates allow you to accelerate the time-to-value of Tealeaf's Customer Experience Management best practices for specific verticals.
• Scheduled, HTML email reports with daily, weekly or monthly delivery options.