Tealeaf's Customer Service Optimization Suite

In the online world today, where competitors are just a click away, companies must differentiate through superior customer service. In order to provide your customers with valuable assistance in support of their online activities, Tealeaf offers our Customer Service Optimization Suite, which includes cxReveal and cxVerify.

Customer service optimization is about bridging the divide between contact centers and the day-to-day operations of the web site, so representatives are fully equipped to respond effectively to the needs of the online customer. With the visual evidence Tealeaf provides, agents have the full context to understand why a given user did or did not complete a process successfully on the site. Armed with this information, customer service teams can increase first call resolution rates and reduce costly escalations. Perhaps, most importantly, Tealeaf provides a common language, and natural feedback loop, between groups that have traditionally operated separately. Now, the Web, call center, even the sales and marketing teams can successfully work together to improve customer acquisition, increase up-sell or cross-sell effectiveness, power order recovery efforts and, as a result, improve customer satisfaction and retention.