Tealeaf CX

The Ultimate Information Source about the Online Customer Experience

Tealeaf CX is the industry's most comprehensive datastore of online customer information and the engine behind all Tealeaf products. Using groundbreaking patented technology, Tealeaf CX captures and manages all visitor interactions on your web site. Across the organization, from ebusiness and production support, to customer service and compliance, Tealeaf CX is a one-of-a-kind solution that delivers breakthrough visibility into your customers' online experiences.

How It Works — CX Standard Edition

Tealeaf's CX Standard Edition passively records the HTTP(S) request and response data by "sniffing" TCP/IP packets from the network via an existing span port or network tap. The CX Standard Edition provides a non-intrusive, real-time method to capture what every customer is doing and seeing on every page, across an entire session.

How It Works — CX Extended Edition

Tealeaf's CX Extended Edition includes all the passive functionality of the CX Standard Edition, yet broadens online visibility by capturing in-page interactions and client-side functions executed by Rich Internet Application (RIA) technologies, such as AJAX, Flash, and Flex. This unmatched insight powers high-fidelity replay of the complete user experience and enables complex behavioral analysis for key business processes.

Key Benefits

• Passively captures all network traffic with zero impact on site performance.
• Provides breakthrough visibility into all the customer interactions on your web site including in-page and RIA interactions that occur solely in the browser.
• Affords the discovery of unexpected customer experiences and the scoring of customer struggle in real-time.
• Reliable and proven architecture - scales to fit the largest and most sophisticated web sites.
• Enhances and extends your existing business applications for a multi-channel view of your customers.

Feature Highlights

• Real-time event engine utilizes complex pattern analysis to track and score customer behavior in real-time.
• Segmentation analysis made easy via the automatic population of session dimensions.
• Intelligent data management and flexible archiving of all customer experience data.
• Data security and privacy through global data destruction, authenticated client access, and roles-based filtering.