Unparalleled Insight for Efficient Problem Identification and Resolution
Tealeaf cxImpact gives you the tools to proactively manage your ebusiness and ensure the highest-quality customer experience. With immediate visibility into your online customers and the hidden problems impacting your business, you can detect, quantify, and quickly resolve issues that your online customers encounter.
How it Works
cxImpact transforms the rich customer experience dataset captured by Tealeaf CX into visually replayable and completely searchable customer sessions. cxImpact not only captures the page-by-page, browser level recording of each customer session, but also offers one-click access to all the supporting HTTP(S) request and HTML response information for further technical analysis.
Key Benefits
- Rapidly understand and diagnose site problems by visually analyzing customer behavior and application responses.
- Dramatically reduce the time required to reproduce and resolve site issues.
- Discover previously unknown site experience problems so you can improve success rates and increase online revenue.
- Understand the magnitude of any given site issue—the number of customers affected—in order to properly prioritize response.
Feature Highlights
- The ability to visually replay exactly what customers viewed in their web browsers and the specific actions they took on each page.
- Powerful search capabilities to quickly find and isolate problems across all customer sessions.
- Real-time events and alerts to provide immediate awareness and insight into business process health, customer activity, application and page errors, and response time problems.
- Packaged reports, such as bot traffic or page performance, providing a holistic view into the health and performance of your web site.
- A centralized workspace to support business-critical web applications.
For more information: Download the Tealeaf cxImpact datasheet
