Tealeaf's Customer Experience Management solutions are used by leading customer-centric organizations to enable a true online customer experience competency, providing benefits across the enterprise. From ebusiness and IT, to customer service and compliance, Tealeaf's rich customer experience dataset is used to explore opportunities for improvement and innovation, drive requirements and set priorities. Tealeaf provides the common 'view' of the online customer enabling organizations to understand how to deliver better online solutions and provide more effective online service for their customers.
Using groundbreaking, patented technology, Tealeaf captures and records what each customer is doing and seeing in real-time on every page and across all site visits—right down to the page-by-page, browser-level experience. By capturing every single customer's visit, as well as the reaction of the site in response to the customer's requests, Tealeaf uniquely captures both the quantitative and qualitative details of every single interaction, Tealeaf provides the visibility, insight and answers organizations require to ensure web sites are consistently delivering a positive and, ultimately, successful experience for their customers.
Key Benefits
- Maximize the value of every single customer visit and ensure that more transactions are completed successfully.
- Gain immediate visibility into issues affecting customer behavior and their business impact.
- Rapidly identify and resolve hidden or hard-to-find application problems.
- Increase customer service effectiveness by providing agents with instant access to online customer sessions.
- Preserve records of online customer interactions to quickly and accurately resolve customer disputes.
Products
- Tealeaf CX — The industry's most comprehensive datastore of online customer information and the engine behind all Tealeaf products. By passively capturing and managing all visitor interactions on your web site, Tealeaf CX delivers unprecedented visibility into online customer experience.
- Customer Behavior Analysis Suite:
- Tealeaf cxImpact — With immediate visibility into the hidden problems impacting your business, cxImpact helps you detect, quantify, and quickly resolve online customer experience issues.
- Tealeaf cxResults — Tealeaf cxResults provides insight into the complete visitor lifecycle on your web site so you can better understand visitor interactions, discover ongoing behavior patterns, and ask and answer more sophisticated questions about your web site experience.
- Tealeaf cxView — The powerful analytics of cxView allow executives to stay informed of their most critical customer experience metrics and take immediate action when any KPI starts to underperform.
- Customer Service Optimization Suite:
- Tealeaf cxReveal — Tealeaf cxReveal empowers customer service teams with instant, replayable access to both live and historical customer activities on your web site from any existing CRM console. This unprecedented visibility helps organizations increase customer acquisition and improve customer retention.
- Tealeaf cxVerify — Tealeaf cxVerify preserves a complete and permanent record of all customer interactions on your web site for effective customer dispute resolution, fraud investigations, as well as for audit and compliance requirements.
- Tealeaf cxConnect — The Tealeaf cxConnect product line provides seamless integration with business intelligence, analytics and web site optimization solutions for achieving cross-channel and customer behavior analysis.
