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eCommerce Failures: The real impression. The real impact.
Exploring the necessity of enterprise-wide Customer Experience Management
For the third consecutive year, nine out of 10 consumers conducting transactions online have experienced problems according to a August 2007, Harris Interactive survey of online consumer
behavior, sponsored by Tealeaf.
This year's survey highlights that as website problems persist, consumers are reacting in one of two ways. As a business manager, do you know what the reactions are and the impact to your business?
Join Tealeaf in a 45 minute webcast where we will share key highlights from the survey results and shed light on the impact these poor customer experiences are having on your business.
All registered attendees receive a copy of a primer published by Tealeaf, The Two Waves of Online Abandonment: The 2007 Harris Interactive Survey of Online Customer Behavior, Sponsored by Tealeaf.
Register today for the October 2nd Webinar:
eCommerce Failures: The real impression. The real impact.
Tealeaf and Zaaz Customer Valuation Workshop:
Exclusive Breakfast Seminar Series, coming to a city near you...
Research shows that most companies spend significant resources optimizing their technology and their marketing efforts, but fail to optimize the most foundational aspects of their online presence: the site and the customer experience.
Plan to join us for the upcoming tour to hear expert advice and learn cutting-edge techniques for maximizing customer value on your site.
- Are you maximizing the value of your online customers?
- Are you doing enough to understand why they succeed or fail
This may be more urgent than you think: a recent Harris poll indicated that nine out of ten users have experienced obstacles that have caused them to abandon or switch to a competitor. Are you catching these customers before it's too late?
Stay Tuned for upcoming dates and registration details...
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