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Consumers are Fed up with eCommerce Sites
Wake up call for businesses, Shoddy service means lost customers
Did you get a chance to read one of the recent top-viewed articles on MSNBC.com sounding the alarm for online businesses? After years of continual dissatisfaction, consumers are unwilling to accept poor online experiences and are willing to take their business elsewhere on the web.
"Can you imagine going into a store and carefully selecting your purchases, then walking up to the checkout counter only to have the sales clerk tell you to start over again? You wouldn’t stand for it. But in the online world, it happens all the time..."
-- Herb Weisbaum, 'ConsumerMan' on MSNBC.com
Read the document that brought these findings to the mainstream news and review a webinar covering the business impact of poor online experiences.
The Two Waves of Online Abandonment:
Survey Reveals Continued Consumer Intolerance with eCommerce Failures
Customer Value Optimization Workshops and Webinar
Optimizing your site for your Customer's Experience
Tealeaf and ZAAZ concluded their regional executive workshop series earlier this month and all who participated labeled it a success. The breakfast workshops were held in five cities but for those outside the region a popular question was, "When are you coming to my city?" We now have your answer.
Announcing the: Customer Value Optimization Webinar Nov 28th
We have put together the critical points from the series along with insights gained along the way to produce a value packed webinar covering:
- Strategies for becoming a data-driven organization, and how they will impact your results
- Why is it so critical to measure, analyze, monitor and improve online customer experience - and not in the ways you think
- The right ways to monetize and optimize every customer’s experience on your site
- How leading companies have transformed customer insights into action – and increased their revenue by millions
Understanding every customer's experience should be a priority for your business. Register for the webinar version of the popular workshop series to learn how to optimize your site, service customers and impact your business.
Register today: Learn how to Optimize your Customer's Experience
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