Register for May 28: Get Results with Tealeaf CX
Discover how the new Customer Experience Management products and suites from Tealeaf give you visibility into your complete customer lifecycle to optimize your online business. Register to see product demonstrations, packaged partner integrations for: Web Analytics, Voice of Customer and Multivarite testing along with customer experience management best practices and processes.
Recorded March 13: Impact Retail Conversions with Real-Time Customer Data
Join Geoff Galat and Greg Robinson of Quixtar as they discuss how access to real-time user data can help merchants make multi-discipline improvements that extend across the retail enterprise to include customer service, application performance and site design. You will take away best practices on how to capture visitor data in real-time and learn how timely analysis of the information can yield better conversion rates.
Recorded December 11: Tealeaf and WebAnalytics Demystified present: Who, What, Where, When, and Why: Understanding Visitor Interactions on the Internet
In this webinar Eric Peterson discusses the Foundational technologies of Web 2.0 and how Customer Experience Management bridges the gap between purely quantitative data collected by Web Analytics systems and largely qualitative data collected by Voice of Customer systems enabling you to act on critical business questions. Registrants also receive a copy of Eric’s new Whitepaper “Customer Experience Management and Web Analytics: From KPIs to Customer Transactions”.
Recorded November 28: Tealeaf and ZAAZ Present: The Customer Value Optimization Webinar
Most online businesses spend significant resources optimizing their technology and their marketing efforts, but fail to optimize the most foundational aspects of their eBusiness presence: the site and the customer experience. Tealeaf and ZAAZ recently concluded a cross-country executive workshop series to address this subject and all who participated labeled it a success. Now you can hear key highlights and best-practices from the workshops, and learn how to maximize customer value on your website.
Recorded October 23: Understand the Total Economic Impact of Tealeaf
Join Forrester Consulting as they present the results of a commissioned study on behalf of Tealeaf titled, "The Total Economic Impact™ Of Tealeaf CX datastore And cxImpact". This study examined the total economic impact and potential return on investment (ROI) enterprises may realize by deploying Tealeaf cxImpact. Hear and watch Forrester TEI consultant, Sadaf Roshan, in a 45 minute webinar replay where Sadaf will describe the TEI methodology, explain the model's assumptions and risk adjustments, and review her specific findings regarding Tealeaf's economic impact."
Recorded October 2: eCommerce Failures: The real impression. The real impact.
Please join Tealeaf in a 45 minute webcast where we will share key highlights from the third annul consumer survey commissioned by Tealeaf and conducted by Harris Interactive. Tealeaf will shed light on the impact these poor customer experiences are having on your business, and help you take steps to help your customers succeed on your website — not just once but every time they try to conduct business with you. Featured Speakers: Geoff Galat, Vice President of Marketing and Product Strategy, and John Dawes, Vice President of Product Management.
Recorded August 22: From Customer Service to Conversion
Tealeaf and Airlines Reporting Corporation (ARC) present a 35 minute webcast where you will learn how to establish a competency in online customer experience management to deliver a continuous feedback loop between e-business delivery teams, customers, and customer service organizations to increase website conversion.
Recorded June 12: Customer Centricity: Start "Seeing" Your Online Customers
Learn why online customer experience is critical to the future of your business and hear how Art.com uses Tealeaf to increase online results covering specific examples and use cases. Session PDF documents also available for downloading.
Recorded March 29: Understanding "Why" via Tealeaf
The brand-new Tealeaf CX and cxView are the latest generation of Tealeaf's award-winning solution, used by ebusiness leaders in retail, financial services, travel and insurance. Marj Davies, Director of Internet Operations at eSurance describes how the enhancements are already benefiting her company.
