On-Demand: Executive Roundtable: Make Customer Experience a 2010 Priority
Many businesses are still reporting growth in their online channel despite the economic downturn— are you? Is your online channel optimized to meet your 2010 business goals? Hosted by Bruce Temkin of Forrester along with Expedia and MandMDirect.com.
On-Demand: Achieving Online Transparency: How MandMDirect.com Creates an Error-Free Website
Learn how Tealeaf has helped MandMDirect.com attain complete visibility into their customers' online site experience, allowing them to increase conversion rates and online sales while creating loyal and happy customers.
On-Demand: Discover 10 Ways to Reduce Web Site Abandonment
For every financial application that is completed online, at least one is abandoned.* Can you afford to lose 50% of your customers because it is too difficult for them to conduct business with you online? Download the webcast featuring Forrester Research.
On-Demand: Best Practices for Website Redesign- The Keys to Eliminate Risk, Prevent Costly Site Failures and Ensure a Successful Launch
Even the most diligent testing and quality assurance can't guarantee a flaw-free launch. So, what can you do to ensure a successful website redesign while avoiding costly failures and missteps. Join Tealeaf and Numeric Analytics for a Best Practice Webcast.
On-Demand: How Quicken Loans is Getting More From Their Online Channel
Discover how Quicken Loans’ delivers on their promise of a superior web experience. Take away low and no-Cost strategies to get more insights on your online customers, best practices to prioritize your site improvements and what areas are critical to watch.
On-Demand: Creating an Integrated View of your Customer with Eric Peterson
Hear Eric Peterson of Web Analytics Demystified discuss how combining the power of your individual web site optimization solutions such as web analytics, voice-of-customer and Tealeaf will enable you to more effectively manage your web site and better serve your customers.
On-Demand: Retain Customers by Improving the Online Experience
Hear how Continental Airlines has gained a competitive advantage by differentiating on the EXPERIENCE of doing business online—creating a web site that exceeds expectations and ensures customer and brand loyalty. In uncertain times, with fewer resources and shrinking budgets, learn how to generate more online business with greater efficiency ensuring you remain your customers' online brand of choice.
On-Demand: Small Website Investments that Pay off - With Forrester Research
Discover proven Forrester Research best practices and eight "quick win" improvements to generate impactful results and optimizing the customer experience.
On-Demand: Your Competition is a Click Away:
Do you really know what your online customers are experiencing?
Learn the startling facts uncovered by the 2008 Online Consumer Behavior Survey and hear how Bluefly.com has harnessed the power of Tealeaf’s solutions to proactively identify real-time site issues in the midst of a complete website upgrade.
On-Demand: Customer Experience will Make or Break Your Online Business
How important is online customer experience compared to your other corporate initiatives? It could mean the difference between fiscal success or failure. Join Tealeaf, the leader in Online Customer Experience Management, along with our special guest, Forrester senior analyst, Megan Burns to discuss the latest industry trends covering the movement by companies into the "next generation" of website optimization.
On-Demand: A Powerful Combination: Uniting Customer Voice with Customer Experience
Leading online companies are learning to effectively unite complementary solutions in order to make more informed web site optimization decisions. Join Tealeaf and OpinionLab, as well as our joint customer, hotels.com, and learn to enhance your current web site optimization efforts through the integration of today's best and most unique components. Discover the importance, value and power of combining customer voice with the customer experience.
On-Demand: Get Results with Tealeaf CX
Discover how the new Customer Experience Management products and suites from Tealeaf give you visibility into your complete customer lifecycle to optimize your online business. Register to see product demonstrations, packaged partner integrations for: Web Analytics, Voice of Customer and Multivarite testing along with customer experience management best practices and processes.
On-Demand: Impact Retail Conversions with Real-Time Customer Data
Join Geoff Galat and Greg Robinson of Quixtar as they discuss how access to real-time user data can help merchants make multi-discipline improvements that extend across the retail enterprise to include customer service, application performance and site design. You will take away best practices on how to capture visitor data in real-time and learn how timely analysis of the information can yield better conversion rates.
On-Demand: Tealeaf and WebAnalytics Demystified present: Who, What, Where, When, and Why: Understanding Visitor Interactions on the Internet
In this webinar Eric Peterson discusses the Foundational technologies of Web 2.0 and how Customer Experience Management bridges the gap between purely quantitative data collected by Web Analytics systems and largely qualitative data collected by Voice of Customer systems enabling you to act on critical business questions. Registrants also receive a copy of Eric’s new Whitepaper “Customer Experience Management and Web Analytics: From KPIs to Customer Transactions”.
On-Demand: Tealeaf and ZAAZ Present: The Customer Value Optimization Webinar
Most online businesses spend significant resources optimizing their technology and their marketing efforts, but fail to optimize the most foundational aspects of their eBusiness presence: the site and the customer experience. Tealeaf and ZAAZ recently concluded a cross-country executive workshop series to address this subject and all who participated labeled it a success. Now you can hear key highlights and best-practices from the workshops, and learn how to maximize customer value on your website.
On-Demand: Understand the Total Economic Impact of Tealeaf
Join Forrester Consulting as they present the results of a commissioned study on behalf of Tealeaf titled, "The Total Economic Impact™ Of Tealeaf CX datastore And cxImpact". This study examined the total economic impact and potential return on investment (ROI) enterprises may realize by deploying Tealeaf cxImpact. Hear and watch Forrester TEI consultant, Sadaf Roshan, in a 45 minute webinar replay where Sadaf will describe the TEI methodology, explain the model's assumptions and risk adjustments, and review her specific findings regarding Tealeaf's economic impact."
On-Demand: eCommerce Failures: The real impression. The real impact.
Please join Tealeaf in a 45 minute webcast where we will share key highlights from the third annul consumer survey commissioned by Tealeaf and conducted by Harris Interactive. Tealeaf will shed light on the impact these poor customer experiences are having on your business, and help you take steps to help your customers succeed on your website — not just once but every time they try to conduct business with you. Featured Speakers: Geoff Galat, Vice President of Marketing and Product Strategy, and John Dawes, Vice President of Product Management.
On-Demand: From Customer Service to Conversion
Tealeaf and Airlines Reporting Corporation (ARC) present a 35 minute webcast where you will learn how to establish a competency in online customer experience management to deliver a continuous feedback loop between e-business delivery teams, customers, and customer service organizations to increase website conversion.
On-Demand: Customer Centricity: Start "Seeing" Your Online Customers
Learn why online customer experience is critical to the future of your business and hear how Art.com uses Tealeaf to increase online results covering specific examples and use cases. Session PDF documents also available for downloading.
On-Demand: Understanding "Why" via Tealeaf
The brand-new Tealeaf CX and cxView are the latest generation of Tealeaf's award-winning solution, used by ebusiness leaders in retail, financial services, travel and insurance. Marj Davies, Director of Internet Operations at eSurance describes how the enhancements are already benefiting her company.
* Why Financial Shoppers Abandon Online Product Applications,” Forrester Research, Inc.
