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IBM's Customer Support team is committed to providing the support that you need to ensure your organization meets its customer experience management goals and gets the most from your IBM Tealeaf investment.
We use a multi-faceted approach that combines many contact points, expert consultation, as well as status and technical reviews. Read our Tealeaf Customer Support datasheet for more details.
A chief component of IBM Tealeaf's customer support strategy is to build robust self-service capabilities. And, we offer these services, all available to you 24 x 7 x 365, through the viaTealeaf Community site. From a customer welcome kit to online forums, and from our Troubleshooting Guide to our extensive FAQs, the viaTealeaf Community is your one-stop shop for most everything you need as an IBM Tealeaf customer. Visit the viaTealeaf Community site.
At this time there are no changes to existing customer support policies or procedures. Any future changes will be communicated to our customers when necessary. For more information, please click here: