IBM Tealeaf Professional Services

IBM's Professional Services team works closely with customers to help implement and increase the return on investment of their IBM Tealeaf solutions. During the past decade, this team of experienced professionals has successfully deployed hundreds of Tealeaf implementations across many industries. We are focused on getting your IBM Tealeaf solutions up and running efficiently in order to meet your customer experience management goals.

Professional Services at a Glance

Implementation

Based on the products you purchase, a corresponding number of Professional Services days will be allocated to accommodate a successful deployment. Our team will work with you to conduct an assessment of your technical environment, appraise your hardware needs, and perform the installation and configuration for your Tealeaf solutions. As web sites vary greatly in function and content, event and report creation is also part of our on-site deployment process.

Customer Experience Management Best Practices

Our new Best Practices offerings are designed to help your organization optimize the full potential of your IBM Tealeaf investment. From hundreds of successful implementations, we’ve created a proven set of best practices. Our Best Practices team has created a maturity model to help impart this knowledge in a manageable way — one that reduces your learning curve and gets you to value as quickly as possible. Learn more about our Best Practices or contact your account manager for details.

Technical Program Management

Tealeaf’s Technical Program Management offering guarantees that there is continuity and maximum leverage from your investment in Tealeaf. Enterprises that rely on Tealeaf realize the importance of a single technical point of contact for any issue impacting the success of a Tealeaf implementation. The Tealeaf Program Manager's familiarity with your business implementation and applications ensures that no time is lost bringing a new resource up to speed. For more information, read the Technical Program Management datasheet or contact your account manager.