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Solutions for Resolving Application Problems
Today's online applications are more intricate than the human body. They are evolving beasts with complicated UI and application logic required to generate dynamic individual experiences. As such, it's common for many customer issues to go undetected or unknown for a surprisingly long time. Yet online customers expect your site to work flawlessly. And any technical error will erode their faith in both your online and offline channels. When problems surface, how do you know if it is affecting one customer or a million? To be successful, your ebusiness must be able to size and scope customer issues to determine their ultimate business impact.
Video
Hear about the benefits Tealeaf has brought to Farmers Insurance, one of the largest insurance companies in the U.S.
Tealeaf gives you the tools and insight to:
- Discover unique situations or otherwise unknown obstacles by mining your complete customer dataset.
- Reproduce problems immediately by replaying any customer session to see the exact experience.
- Quantify the occurrence of known, as well as hidden customer-facing issues using detailed reports.
- Perform cross-session analysis to determine the commonalities among impacted sessions for rapid diagnosis and resolution.
- Know in real-time when any issue affects your online customers beyond a defined threshold by receiving alerts.
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"Our implementation of Tealeaf has paid for itself many times over. With Tealeaf in place, identifying and resolving application issues that used to take days or weeks, now takes place in a matter of minutes. The savings are immeasurable."
- Texas Instruments -
"Tealeaf has saved us so much time in problem reproduction, there's no way I could estimate a feasible return on investment. It's a ‘must have' for my team."
- WESCO Distribution
