Solutions for Managing Customer Disputes

As more people do business through your online channel, it's critical to deploy solutions and processes for documenting all of their online experiences with your web site. No longer is it adequate to rely on inaccessible or poorly documented "proof" when customer issues grow into formal disputes. You need to provide the entire picture — a complete and permanent record of all customer online interactions and transactions on your web site — even if it took place months or years ago. With this essential documentation, your company can effectively resolve customer disputes, efficiently investigate fraud, and streamline audit and compliance efforts.

Tealeaf gives you the tools and insight to:

• Resolve customer disputes quickly and easily by having a permanent, archived, and instantly replayable record of all critical online transactions (e.g., all trades, all purchases, etc.).
• Retain a complete record of every single interaction made by an online customer for ongoing audit and record-keeping purposes.
• Review and examine previous customer interactions without requiring technical skills.
• Provide comprehensive, long-term data for ongoing analysis of potential fraud and online security violations.

"Tealeaf ensures that we can oversee and record visits to the site, making disputes quick and easy to resolve and providing security for the business and our customers." - Online Operations and Planning Manager, Kwik Fit Insurance