With the exponential adoption of mobile devices such as smart phones and tablets, consumers now have the ability to conduct transactions anywhere, anytime. Not only does the mobile channel create new revenue opportunities for e-business, it is also critical to maintaining a competitive advantage.
However, this channel presents new opportunities to lose business as well. Poor mobile experiences come with consequences. Research shows that 63% of those who have a poor experience with a company's mobile channel aren't willing to do further business with that company across any channel.1 Delivering an optimized mobile customer experience is vital to your company's overall success.
"The visibility Tealeaf provides is critical to understanding our mobile customers' experiences and behavior. Without the ability to replay actual mobile customer sessions, we would have a hard time making the right business decisions for our mobile site optimization efforts and supporting growth in mobile use of usairways.com."- US Airways
Tealeaf CX Mobile allows you to capture, replay, and understand the experiences of customers accessing your web properties via mobile devices.
The Tealeaf CX Mobile is sold separately from Tealeaf CX.