Jump to content

Solutions for Optimizing Mobile Channels

With the exponential adoption of mobile devices such as smart phones and tablets, consumers now have the ability to conduct transactions anywhere, anytime. Not only does the mobile channel create new revenue opportunities for e-business, it is also critical to maintaining a competitive advantage.

However, this channel presents new opportunities to lose business as well. Poor mobile experiences come with consequences. Research shows that 63% of those who have a poor experience with a company's mobile channel aren't willing to do further business with that company across any channel.1 Delivering an optimized mobile customer experience is vital to your company's overall success.

Tealeaf CX Mobile Quicktour

See Tealeaf CX Mobile in action.

View the Tour

Tealeaf gives you the solution to:

Tealeaf CX Mobile enables you to apply the power of Tealeaf's industry-leading customer experience management solutions to your mobile channel.

  • Visibility into mobile user success and failure
  • Make the right mobile investment decisions—fix, invest or remove.
  • Accelerate time-to-market for winning mobile services.

1 Harris Interactive, Mobile Transactions Study, February 2011

"The visibility Tealeaf provides is critical to understanding our mobile customers' experiences and behavior. Without the ability to replay actual mobile customer sessions, we would have a hard time making the right business decisions for our mobile site optimization efforts and supporting growth in mobile use of usairways.com." - US Airways

Explore this Solution

Whitepapers and Reports

Whitepaper: Improving the Customer Experience for Mobile Consumers
Download
Whitepaper: Mobile Analytics and Customer Experience Management
Download

Multimedia and Webcasts

Webcast: Top 5 Mobile Imperatives, with Julie Ask of Forrester
View
Webcast: Mobile Customer Experience and Analytics
View
eBook: Interactive Guide to Customer Experience Management
Access

Related Industry