With a touch of a button from mobile devices, more and more consumers have increased access to web sites anywhere, anytime. But supporting web transactions completed on mobile devices is very different than supporting those transactions made on personal computers. And given the magnitude of mobile variables including specific device capabilities, screen sizes, browsers, and other limitations, it's nearly impossible to design a mobile web site that is optimized for every mobile user. Without the ability to actually see the mobile experience of your customers, it's difficult to understand their behavior and monetize mobile traffic. To succeed in this new business channel, you must deliver an optimized mobile customer experience.
“The visibility Tealeaf provides is critical to understanding our mobile customers' experiences and behavior. Without the ability to replay actual mobile customer sessions, we would have a hard time making the right business decisions for our mobile site optimization efforts and supporting growth in mobile use of usairways.com.”- US Airways
Tealeaf CX Mobile Experience Manager module allows you to capture, replay, and understand the experiences of customers accessing your web properties via mobile devices.
The module is sold separately from CX.