Solutions for Communications Services

Explosive content growth. Digital rich media. Next-generation delivery platforms. Communication services providers are reinventing their companies at a pace never seen before. New bundled service offerings of video, voice, and data are blurring the lines of distinction between communications, information, and entertainment companies. To dominate in this converging marketplace, you must drive more customers to your online channel while reducing costs, gaining new efficiencies, and building customer loyalty. And the key to far greater business success is with an optimized web site.

Tealeaf gives you the tools and insight to:

• Drive higher revenue by raising conversion rates and combined services orders through increased visibility into online customer behavior — why customers successfully make purchases or abandon their orders.
• Improve retention rates from a successful site experience via a lower cost channel.
• Reduce the time spent identifying and resolving known technical issues.
• Improve customer support call resolution rates by immediately understanding and effectively responding to customer issues.
• Better manage online customer disputes (e.g. transaction terms and pricing) with records of the actual customer purchase experience.

“Tealeaf provided the insight we needed to fully understand why specific user actions were occurring. With this knowledge, we were able to target specific areas in our web site for improvement, such as adjustments in customer workflows to simplify the checkout process.” - CIO and Executive Vice President, DIRECTV, Inc.