Solutions for Energy and Utilities

Energy and utility companies operate in an ever-changing industry climate full of deregulation, massive consolidation, and sharp cost cutting. Yet, you've found innovate ways to transform your organization by responding quickly to market-changing conditions. And your online channel is one of your most powerful business assets to reduce costs, increase operational efficiencies, and improve customer service. But the key to remaining even more nimble is with an optimized web site — whether it is a customer self-service web application, an e-procurement portal, or a field support intranet.

Tealeaf gives you the tools and insight to:

• Drive adoption of customer self-service applications and improve retention rates with a successful site experience — see why customers and suppliers make transactions or stop using your site altogether in favor of more costly channels.
• Increase remote employee productivity through a user-friendly site; one that is straightforward and successful!
• Lower IT costs by reducing the time spent identifying and resolving known technical issues often associated with intricate e-procurement portals and third-party applications.
• Improve support call resolution rates by immediately understanding and effectively responding to online customer, supplier, and employee complaints.
• Effectively manage online disputes with records of actual user interactions.