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Solutions for Insurance

The insurance industry is experiencing turbo-charged growth rates of 100 to 300 percent annually. To capitalize on this phenomenal growth and better serve customers, you depend on your online channel for policy issuance and administration efficiencies, wider-reaching market acquisition, and attracting a technology-centric agent community. Is your site optimized to accelerate customer adoption and drive profitability for your business?

Tealeaf gives you the tools and insight to:

  • Increase revenue by better understanding your customers and agents online behavior — what retains loyal, profitable agents and customers and why.
  • Successfully recover abandoned or struggling customers by proactively reaching out to them and recoup valuable revenue.
  • Effectively manage customer disputes by providing long-term proof of online policy issuance and administration to legal, customer service, and loyalty teams.
  • Improve support call resolution rates and customer adoption metrics by putting the exact online experiences of agents and customers in front of support representatives.
  • Help mitigate the risk of online fraud by supplying security investigation units (SIUs) with all post-fraud user session data that are related to online interactions.
  • Expand compliance coverage by providing secure, auditable, digital records of online interactions to document management systems for future recreation of customer transactions.
  • “We recouped our costs for Tealeaf within three months of purchasing the software.” - Director of Internet Operations, Esurance
  • “Tealeaf gives us the ability to identify potentially confusing or problematic areas of our website and proactively correct them to ensure a positive online user experience.” - AVP/Chief Technology Officer, Unitrin Direct
  • “Tealeaf ensures that we can oversee and record visits to the site, making disputes quick and easy to resolve and providing security for the business and our customers.” - Online Operations and Planning Manager, 
Kwik Fit Insurance
  • “Tealeaf's products ensure that the agents who use our Web portal can accurately manage every aspect of their customers' needs, including rates, quotes, and policies to facilitate sales.” - Assistant Vice President, Enterprise Network Systems, State Auto
  • “Tealeaf offers real-time, intuitive insight and a complete record of what a customer has experienced on lv.com. Tealeaf also helps us meet the FSA's TCF compliance requirements across our online business channel, in support of our overall TCF strategy.” - Liverpool and Victoria Friendly Society Ltd

Explore this Solution

Whitepapers and Reports

Whitepaper: Creating an Integrated View of Your Online Customers' Behavior
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Whitepaper: Capturing Untapped Revenue: How Customer Experience Insights Improve Remarketing and Customer Recovery Efforts
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Whitepaper: Building an Online Customer Experience Competency: 5 Steps
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Webinars

Webinar: Reducing Web Site Abandonment
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Webinar: Getting More From Their Online Channel
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Customer Successes

Video: Another Everyday Hero Made by Using Tealeaf: Esurance
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Case Study: Esurance
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Case Study: Central Insurance Companies
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Press Release: Conseco Taps Tealeaf to Monitor Real Availability of Agent and Employee Portals
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Case Study: Kwik Fit Insurance
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