Jump to content

Solutions for Insurance

The insurance industry is experiencing turbo-charged growth rates of 100 to 300 percent annually. To capitalize on this phenomenal growth and better serve customers, you depend on your online channel for policy issuance and administration efficiencies, wider-reaching market acquisition, and attracting a technology-centric agent community. Is your site optimized to accelerate customer adoption and drive profitability for your business?

Video

Hear about the benefits Tealeaf has brought to Farmers Insurance, one of the largest insurance companies in the U.S.

Watch the Video

Tealeaf gives you the tools and insight to:

  • Increase revenue by better understanding your customers and agents online behavior — what retains loyal, profitable agents and customers and why.
  • Successfully recover abandoned or struggling customers by proactively reaching out to them and recoup valuable revenue.
  • Effectively manage customer disputes by providing long-term proof of online policy issuance and administration to legal, customer service, and loyalty teams.
  • Improve support call resolution rates and customer adoption metrics by putting the exact online experiences of agents and customers in front of support representatives.
  • Help mitigate the risk of online fraud by supplying security investigation units (SIUs) with all post-fraud user session data that are related to online interactions.
  • Expand compliance coverage by providing secure, auditable, digital records of online interactions to document management systems for future recreation of customer transactions.
  • "We recouped our costs for Tealeaf within three months of purchasing the software." - Director of Internet Operations, Esurance
  • "Tealeaf gives us the ability to identify potentially confusing or problematic areas of our website and proactively correct them to ensure a positive online user experience." - AVP/Chief Technology Officer, Unitrin Direct
  • "Tealeaf ensures that we can oversee and record visits to the site, making disputes quick and easy to resolve and providing security for the business and our customers." - Online Operations and Planning Manager, Kwik Fit Insurance
  • "Tealeaf's products ensure that the agents who use our Web portal can accurately manage every aspect of their customers' needs, including rates, quotes, and policies to facilitate sales." - Assistant Vice President, Enterprise Network Systems, State Auto
  • "Tealeaf offers real-time, intuitive insight and a complete record of what a customer has experienced on lv.com. Tealeaf also helps us meet the FSA's TCF compliance requirements across our online business channel, in support of our overall TCF strategy." - Liverpool and Victoria Friendly Society Ltd
  • "Tealeaf saves Central developers valuable time by enabling them to find and resolve application problems in minutes rather than hours or days. Tealeaf has more than paid for itself through the time it saves our IT staff alone." - Central Insurance Companies

Explore this Solution

Videos & Webcasts

New Video!
UK insurance industry leader Confused.com gains significant benefits across multiple departments using Tealeaf
Watch
Video: Another Everyday Hero Made by Using Tealeaf: Esurance
Watch
Webcast: The Top 5 Mobile Imperatives
View

Whitepapers and Reports

Report: Improving Online Self Service for the Insurance Industry
Download
Whitepaper: Creating an Integrated View of Your Online Customers' Behavior
Download
Whitepaper: Capturing Untapped Revenue: How Customer Experience Insights Improve Remarketing and Customer Recovery Efforts
Download

Customer Successes

Case Study: Esurance
Download
Case Study: Kwik Fit Insurance
Download
Case Study: Central Insurance Companies
Download
Press Release: Midwest Family Mutual Relies on Tealeaf to Provide Agents with Superior Online Customer Experience
Read

Related Business Challenges