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Solutions for Retail
For retail companies, your online channel is driving significant revenue, often times more than other channels, such as catalog sales or retail stores. To remain competitive you must find unique ways to differentiate your offerings, such as providing high-touch service in the call center, adding deeper personalization, and incorporating relevant shopping tools. Did you know that an optimized site will enable you to become even more competitive and help increase market share?
Tealeaf gives you the tools and insight to:
- Increase revenue by raising conversion rates and order sizes with visibility into online customer behavior — see why customers successfully make purchases or abandon their shopping carts.
- Successfully recover abandoned or struggling customers by proactively reaching out to them and recoup valuable revenue.
- Reduce the time spent identifying and resolving known technical issues.
- Improve customer support call resolution rates by immediately understanding and effectively responding to customer issues.
- Better manage online customer disputes (e.g., transaction terms and pricing) with records of the actual customer purchase experience.
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"Bluefly.com is our only sales channel, and we spend a lot of marketing dollars driving people to it. With competition a click away, Tealeaf helps ensure we're not losing customers because of bad experiences."
- Vice President of Technology, Bluefly -
"Our traditional web analytic product provided lots of data, but nothing was actionable. Tealeaf, on the other hand, allows us to continually discover big wins."
- Art.com -
"Now that MandMDirect.com has total insight into customer behavior, I don't know how we got by without Tealeaf. With this accurate view of online activity, we have secured a competitive edge, helping us increase conversions and maximize sales opportunities."
- CEO, MandMDirect -
"We've had a lot of ‘Eureka' moments since deploying Tealeaf that are feeding back to the ultimate success of our business."
- Improvement Direct -
"Tealeaf has totally changed the way we handle customer issues — it now allows us to serve our customer's needs at the first point of contact. Every customer service team should have Tealeaf."
- Vice President of Ecommerce, Levenger -
"From the moment Tealeaf was implemented, we received instant returns. The insights from the solution made us sit up and realize exactly how little we actually knew about how customers were using our web site."
- IT Manager, Ginza -
"Tealeaf has become a safety blanket for our online business. The technology is engrained across our enterprise, from ecommerce to development and customer service. Tealeaf helps ensure the most fulfilling browsing and buying experience for our customers."
- Wehkamp.nl
