Solutions for Transportation and Logistics

Price wars, sky-high fuel costs, industry consolidation, new regulations, and global trade imbalances are just a few of the big industry challenges that require transportation and logistics companies work smarter to control costs and meet high-value customer demands. To tackle these challenges head on, you depend on your online channel to streamline operations and deliver extra effort services to customers. And an optimized web site will take you farther, faster, and cheaper than ever before.

Tealeaf gives you the tools and insight to:

• Increase adoption rates by ensuring a positive experience with greater visibility into online user behavior — see why everyone in your extended supply chain makes successful transactions or stops using the site altogether in favor of more costly channels.
• Improve remote employee productivity through a user-friendly site that is straightforward and error-free.
• Lower IT costs by reducing the time spent identifying and resolving known technical issues often associated with highly-customized shipping portals and third-party applications.
• Accelerate first-call resolution by immediately understanding and effectively responding to online customer complaints.
• Better manage online disputes with records of actual user interactions.

“Tealeaf has saved us so much time in problem reproduction, there's no way I could estimate a feasible return on investment. It's a ‘must have’ for my team.” - WESCO Distribution