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Solutions for Travel and Hospitality
As more people adopt the web as their preferred channel for booking travel, it is increasingly difficult for travel and hospitality companies to convert and retain customers. In a quick click or two, it's easy to hunt down the best price or most convenient experience for the identical travel offering. Did you know that an optimized web site will improve look-to-book ratios and sales while delivering top-notch services that keep customers returning again and again?
Video
This video shares how Thomas Cook uses Tealeaf to increase its conversion rates, improve its remarketing efforts, raise customer satisfaction and more.
Tealeaf gives you the tools and insight to:
- Increase revenue through visibility into online customer behavior — see why customers successfully complete or abandon transactions — and its impact on your business.
- Reduce the time spent identifying and resolving customer-facing usability issues that are difficult to repeat and diagnose such as those associated with sites requiring dynamic individual experiences or connected to a complex partner network with a GDS in the middle.
- Accelerate customer support call resolution by immediately understanding what customers see and do and effectively responding to their issues.
- Successfully recover abandoned or struggling customers by proactively reaching out to them and recoup valuable revenue.
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"We rely on Tealeaf for real visibility into our over one million customer sessions a day to help ensure we don't skip a beat in the online world."
- US Airways -
"The combination of Tealeaf and OpinionLab is great in theory and even better in practice. The ability to tie together customer feedback with actual site experiences has really taken our optimization efforts to the next level."
- VP Global Analytics & Optimization -
"Tealeaf provides us with unparalleled insight into each customer's online experience. We are able to immediately gain visibility into any online issues, improve the overall usability and conversion of our websites, and make business decisions influenced directly by the customer point of view."
- COO, Vegas.com -
"We are now able to identify gaps in our customer experience using iPerceptions, then validate, verify and analyze the customer feedback using Tealeaf. This integration has been invaluable to helping us optimize all of our online properties."
- Choice Hotels International -
"I don't want any of our customers frustrated when they're trying to complete actions on our site. Site experience flaws can degrade customer confidence in our reliability, security, and brand as a whole."
- Senior Director, Internet Planning and Development, Continental Airlines -
"We focus intently on optimizing the customer experience so that Expedia continues to provide the easiest way for travelers to shop for and purchase travel. Tealeaf plays a critical part in those efforts by enabling us to understand individual customer experiences in real-time."
- Vice President, Global Analytics and Optimization, Expedia -
"With the amount of additional incremental booking revenue Tealeaf is helping us produce, we expect the software to pay for itself within the year."
- Hawaiian Airlines -
"Tealeaf's customer experience data has become a common language at ARC. From customer service and the development team, to product management and the executive staff, Tealeaf provides the common thread in how we talk about servicing our customers better."
- Airlines Reporting Corporation -
"Tealeaf has revolutionized the way we treat our online customers. Not only has Tealeaf given us the visibility we lacked, it has also allowed us to dramatically increase customer conversion and retention."
- Finance Director, Gold Medal Travel -
"Tealeaf helps us understand exactly what our customers experienced online and we believe this gives us a competitive advantage. We would find it difficult to operate effectively without it."
- Hotels4U
