Customer Case Studies
For more than a decade, Tealeaf has worked with hundreds of organizations — across many industries — to help them take a more systematic, quantifiable approach to improving online customer experience. Learn how our customers are using Tealeaf Customer Experience Management solutions to analyze online customer behavior, optimize their web sites, and improve customer service.
- Airlines Reporting Corporation
- Read Case Study
“Tealeaf’s customer experience data has become a common language at ARC. From customer service and the development team, to product management and the executive staff, Tealeaf provides the common thread in how we talk about servicing our customers better.”
- Art.com
- Read Case Study
“Our traditional web analytic product provided lots of data, but nothing was actionable. Tealeaf, on the other hand, allows us to continually discover big wins.”
- Bluefly
- Read Case Study
“Bluefly.com is our only sales channel, and we spend a lot of marketing dollars driving people to it. With competition a click away, Tealeaf helps ensure we're not losing customers because of bad experiences.”
- Central Insurance Companies
- Read Case Study
“Tealeaf saves Central developers valuable time by enabling them to find and resolve application problems in minutes rather than hours or days. Tealeaf has more than paid for itself through the time it saves our IT staff alone.”
- Continental Airlines
- Read Case Study
“I don’t want any of our customers frustrated when they’re trying to complete actions on our site. Site experience flaws can degrade customer confidence in our reliability, security, and brand as a whole.”
- Esurance
- Read Case Study
“We recouped our costs for Tealeaf within three months of purchasing the software.”
- ginza.se
- Read Case Study
“From the moment Tealeaf was implemented, we received instant returns. The insights from the solution made us sit up and realize exactly how little we actually knew about how customers were using our web site.”
- Holidaybreak
- Read Case Study
“Tealeaf allows us to place the customer at the heart of our online business. By resolving problems we didn't previously know existed, we have increased online revenue, improved the online experience, and almost entirely eliminated web site errors.”
- Kwik Fit Insurance
- Read Case Study
“Tealeaf ensures that we can oversee and record visits to the site, making disputes quick and easy to resolve and providing security for the business and our customers.”
- A Leading Bank
- Read Case Study
“Tealeaf allows us to say to our online customers, ‘yes, I can see your problem,’ which gives us a tremendous amount of credibility as a business.”
- Levenger
- Read Case Study
“Tealeaf has totally changed the way we handle customer issues — it now allows us to serve our customer's needs at the first point of contact. Every customer service team should have Tealeaf.”
- MandMDirect
- Read Case Study
“Now that MandMDirect.com has total insight into customer behavior, I don’t know how we got by without Tealeaf. With this accurate view of online activity, we have secured a competitive edge, helping us increase conversions and maximize sales opportunities.”
- Netflights.com (a division of Gold Medal Travel)
- Read Case Study
“Tealeaf has revolutionized the way we treat our online customers. Not only has Tealeaf given us the visibility we lacked, it has also allowed us to dramatically increase customer conversion and retention.”
- Priceline.com
- Read Case Study
“I wouldn't hesitate to recommend Tealeaf to any company that has a Web site which is used by consumers, and any company that wants to understand how their sites are being used.”
- Quicken Loans
- Read Case Study
“The advent of social media and the resulting ease in which consumers can share experiences — good or bad — makes it critical that we are in a position to react and respond as quickly as possible.”
- Texas Instruments
- Read Case Study
“Our implementation of Tealeaf has paid for itself many times over. With Tealeaf in place, identifying and resolving application issues that used to take days or weeks, now takes place in a matter of minutes. The savings are immeasurable.”
- Thomson
- Read Case Study
“We spend a lot of time, effort, and resources driving people to our website — we don’t want to lose them because of a poor experience. Tealeaf offers unparalleled, real-time insight into our site, allowing us to constantly improve the customer experience and deliver a top class service.”
- Wesco Distribution
- Read Case Study
“Tealeaf has saved us so much time in problem reproduction, there's no way I could estimate a feasible return on investment. It's a ‘must have’ for my team.”
